ProOrderTrading does not work.

• 03/08/2017 at 11:27 PM #27883
  manel

  Nicolas – No I haven’t for this issue as I thought they would be working on it due to arcane’s already open query. Also, my last 3 support tickets were just ignored and there is no response from them so I haven’t bothered unless it’s super urgent, have stuck it on my list of “to do” :-). But you’re right, we have to make them aware that this is happening more often otherwise how will they know something needs investigating ? I’ll do that…..

  Derek – you may be right, the conditions could be true at the same time perhaps, need to do some detective work…..

  

  manel

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  03/08/2017 at 11:58 PM #27887
  GraHal

  PRT are ‘missing a trick’! They should, at the very least, respond by return with a ‘Ticket ID’ so you have confidence there is a ‘back office system’ in operation.

  Without above the result is Users get demoralised, feel ignored and don’t bother next time (and maybe even look at competitor platforms.)

  GraHal

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  manel

  

  GraHal

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  03/10/2017 at 7:04 PM #28213
  arcane

  They responded well to my ticket.

  But it will help me a lot.
  The resolution of this problem is in progress.

  Concerning your request for reimbursement, I invite you to contact the execution service ProRealTime CFD which is the only one empowered to take care of it.

  

  arcane

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