ProOrderTrading does not work.

arcane · 2017-03-02T17:20:41+00:00

Hello I made a claim to PRT CFD. I have several programs on the dax UT 10 seconds. Today, a buying position on the dax at 090540. The program was closed at 090541. That is 1 second afterwards. This is done several times. Every time I lose money. I asked for a refund. I never scheduled a closure after 1 second. I do not even know if that is possible. I’ll keep you informed.

Viewing 3 posts - 16 through 18 (of 18 total)

← 1 2

Author

Posts
03/08/2017 at 11:27 PM #27883 quote

manel
Participant

Veteran

Nicolas – No I haven’t for this issue as I thought they would be working on it due to arcane’s already open query. Also, my last 3 support tickets were just ignored and there is no response from them so I haven’t bothered unless it’s super urgent, have stuck it on my list of “to do” :-). But you’re right, we have to make them aware that this is happening more often otherwise how will they know something needs investigating ? I’ll do that…..

Derek – you may be right, the conditions could be true at the same time perhaps, need to do some detective work…..

03/08/2017 at 11:58 PM #27887 quote

GraHal
Participant

Legend

PRT are ‘missing a trick’! They should, at the very least, respond by return with a ‘Ticket ID’ so you have confidence there is a ‘back office system’ in operation.

Without above the result is Users get demoralised, feel ignored and don’t bother next time (and maybe even look at competitor platforms.)

GraHal

manel thanked this post

03/10/2017 at 7:04 PM #28213 quote

arcane
Participant

Senior

They responded well to my ticket.

But it will help me a lot.
The resolution of this problem is in progress.

Concerning your request for reimbursement, I invite you to contact the execution service ProRealTime CFD which is the only one empowered to take care of it.
Author

Posts