alert not triggered

benkunz · Fri, 03 Nov 2023 07:33:49 +0000

Hi, I created an alert to be alerted when the price crosses the extra trend indicator (the blue dotted line on the screenshot). Yesterday the open price was at 31.25 and it closed at 32.225, while the indicator is at 31.4874, so the price and the indicator definitely crossed yesterday. But I didn’t get the notification. Any idea why ? For the record, I used to have the “verification of validity” set to “real time”. At that time I was getting several alerts during the day as the price could move around the indicator value, that’s why I switched to “current bar close”. But now, I don’t get any alert at all. thanks

This topic has 16 replies, 4 voices, and was last updated 5 months ago by RafaelN.

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11/03/2023 at 8:33 AM #223158

benkunz

Hi,
I created an alert to be alerted when the price crosses the extra trend indicator (the blue dotted line on the screenshot). Yesterday the open price was at 31.25 and it closed at 32.225, while the indicator is at 31.4874, so the price and the indicator definitely crossed yesterday. But I didn’t get the notification. Any idea why ?
For the record, I used to have the “verification of validity” set to “real time”. At that time I was getting several alerts during the day as the price could move around the indicator value, that’s why I switched to “current bar close”. But now, I don’t get any alert at all.
thanks

benkunz
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11/03/2023 at 10:24 AM #223172

GraHal

benkunz wrote:

I used to have the “verification of validity” set to “real time”

Have you tried switching back to as above to check that it is to do with ‘current bar close’?

Is your platform on or off when you are getting alerts or not?

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11/03/2023 at 6:22 PM #223183

benkunz

Hi,
no I haven’t tried to set it back to real time.
I used to get alerts whether the app was running or not. If it was running, then I would get them in real time. If it was off, then I was getting the alerts at the next startup of the platform.
I just got 2 alerts today, when the stock exchange closed, which makes sense, but I wanted to get the alerts yesterday, not today.
I’m attaching a screenshot where you can see that the price crossed the blue dotted line (called ReCT) yesterday AND today. I don’t get why I haven’t been alerted yesterday

benkunz
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11/03/2023 at 8:56 PM #223190
GraHal
When you selected Real Time Alert …

Did you see the attached notice when you set up your alert? Attached says ‘All Crossings’ defaults to > and we only get 1 notification then we have to reset.

When you selected current bar close / end of bar …

2. Are you expecting / wanting offline Alerts? Attached 2nd image says we cannot have offline Alerts with current bar close.

Hope this helps you determine why you are not getting what you want?

Unless I missed it, you don’t say what PRT version you are using. Attached screenshots are from v11 as I have my Live Platform open.
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11/05/2023 at 6:16 PM #223222

benkunz

> Did you see the attached notice when you set up your alert?

No, never. I tried to create a new alert, and I didn’t get. And if I edit my alerts, they are all still set to “All crossings” and not to “>”.

the error message you showed, I never saw it.

here is what I want: let’s say that the stock exchange closes at 6PM. Then current period will close at 6PM. If during the day, the price crossed the indicator, I want to be alerted at 6PM if PRT is running, or the next time I’ll start it. What is happening right now, is that I’m alerted not on the D-day at 6PM, but at D+1 at 6PM which I can’t explain. This is what I showed on the screenshot of my message of 11/03/2023 at 6:22 PM

benkunz
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11/05/2023 at 7:51 PM #223232

GraHal

WE need to establish a baseline …

What version are you running?
Live or Demo?

What Timeframe is the Chart on which you set the Alert.

Is the Indicator available to me or is it bought off MatketPlace?

How are you wanting to be alerted … on screen, audible alert or email or SMS.

I am asking above as the easiest is for me to set the same Alert that you set and I see what I get?

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11/05/2023 at 7:55 PM #223233

GraHal

benkunz wrote:

they are all still set to “All crossings” and not to “>”.

I read the screen message that ‘all crossings’ will still show but the result will be as if you had set it to > and also only 1 Alert ONLY will be sent (then no more Alerts.)

(Anybody else please feel free to jump in here and add your thoughts to help benkunz )

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11/05/2023 at 8:09 PM #223236

benkunz

I’m running prorealtime complete. The free version but I’m testing realtime data for 2 weeks. hope this answers your question whether I’m using live or demo.
timeframe is set to 1 day.
I bought the indicator, it’s called extratrend.
Not sure I could receive an SMS, but that’d be great, otherwise, onscreen or audible alert.

> I read the screen message that ‘all crossings’ will still show but the result will be as if you had set it to > and also only 1 Alert ONLY will be sent (then no more Alerts.)
that sucks. Do you remember where you read that ?

benkunz
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11/05/2023 at 8:15 PM #223237

benkunz

real time data just expired, so I only get end of day data.
I’m also attaching a screenshot hoping this could clarify things

benkunz
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11/05/2023 at 9:14 PM #223239

GraHal

benkunz wrote:

Do you remember where you read that ?

On the screenshot I posted a few posts above. I’ve attached it again.

GraHal
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11/05/2023 at 9:20 PM #223242

benkunz

Oh yeah, but the thing is that I never received those warnings

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11/06/2023 at 5:56 AM #223250

PeterSt

An alert always arrives one bar late. In your case thus one day too late.
I did not check it today, but I saw the complaint numerous times come by, so I guess it is still so.

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11/07/2023 at 1:47 PM #223307

benkunz

> An alert always arrives one bar late

no, not always. Yesterday I received an alert just like when I expected it. See the attached screenshot.
I receive end of day data. Verification of validity was set to “real time”. the price crossed the indicator during the day, and I got the alert at the end of the day at 22:05, so not one bar late.

alerts are driving me nuts

benkunz
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11/07/2023 at 1:58 PM #223309

GraHal

PeterSt wrote:

An alert always arrives one bar late

Real Time Alerts arrive in real time, I use them loads every day, could not manual trade without them. I just double checked my statement! 🙂

For the record … I just set a ‘current bar close’ Alert and I got the audible Alert at close of current bar / open of next bar (msecs between the two occurences).

GraHal
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11/07/2023 at 4:44 PM #223318

PeterSt

OK, I will remember that for the next time. 🙂
Still benkunz has a kind of similar situation (some times ? often ?).

PeterSt
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