Anybody got the same problem? demo account orders delayed
02/13/2018 at 3:20 PM #62611
The 4H systems run in the demo account.
The 4H trades are currently opened 15 minutes later, i. e. 09.15 o’ clock instead of 09.00 o’ clock, 13.15 o’ clock instead of 13.00 o’ clock, etc.
Does anyone know the problem and can help?02/13/2018 at 3:26 PM #62612
Did you see below John??
1 user thanked author for this post.02/13/2018 at 3:27 PM #6261302/13/2018 at 3:46 PM #62617
Thanks so lot for the information
IG wrote in mail answer
Thank you for your information. I ask you to keep an eye on this for the next two days, as we are currently providing a new platform for our German customers, and I have received the information that certain changes will be made to our demo account server. I would like to make sure that the problem is not caused by this change.
I ask for your understanding.
If you have any further questions, please do not hesitate to contact us.
T 0 800 181 8831 (free of charge from the German fixed network)
T 0 800 202 512 (free of charge from the Austrian fixed network)
T +49 (0)211 882 370 50
F +44 207 390 3816
Translated with http://www.DeepL.com/Translator02/15/2018 at 3:35 PM #62835
in order to allow us to analyze the issue you report in detail could you please send a technical report by following these instructions:
- Go to the “Help” menu on the ProRealTime toolbar.
- Click on “Technical support”
- Select “Automatic Trading”
- Give as many details as possible, explain the issue you are having in the text box and mention the name of the code you are referring to.
- Add the link to this post in the message box
- To receive in depth assistance, it is necessary to analyze the code itself which is encrypted on our servers. To allow our technicians temporary access, please check the box marked “I authorize the decryption of the codes…”
- Click “Send report”
This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.
After having done this, please send an email with your IG demo account number to “firstname.lastname@example.org” in order to allow me to contact our technical team directly concerning this issue.
Many thanks in advance,
Ulrike02/24/2018 at 11:53 AM #63779
I have tested my trading system on another computer with a different demo account. The problem is there too. The orders will be executed 15 minutes later, exactly as of 08.02.2018, see screenshot enclosed.
Until 08.02.18 09.00 o’ clock the orders were executed correctly and from 08.02.18 13.00 o’ clock the orders are executed 15 minutes delayed. You can see this very clearly in the screen shorts, especially in Screenshort1, and you can see from the screenshots that it is not a single trading system, but a fundamental problem of the platform.
What you wrote above what I should do, I did. Already on 11.02.18. Still no reaction from there. Now I have done it again today, I am curious if PRT will react at all. They don’t seem to care about demo accounts, even if they have a real money account.
Translated with http://www.DeepL.com/Translator
1 user thanked author for this post.02/24/2018 at 2:07 PM #6380002/24/2018 at 2:34 PM #6380202/24/2018 at 2:36 PM #6380402/24/2018 at 4:44 PM #6381802/24/2018 at 8:26 PM #63832
as i have said before
IG should lower the minimum trade size (same as in metatrader) then we could try out new system on a live account as soon as possible
especially when the new ESMA margin rules is on its way02/25/2018 at 10:54 AM #6386402/25/2018 at 11:02 AM #63868
My personal experience is that the demo account has A LOT more problems then the live account. So many that I grew tired of using it about 2-3month ago.
Last week was the first time I started it the first time after a longer pause again because I had a strategy that I want to run on demo before I run it live. It ran a few days but then was stopped with some error. This happens on demo all the time 🙁
This is very frustrating and makes the demo account at least for automatic trading of little use.02/25/2018 at 11:27 AM #63870
Don’t know why I didn’t think of it before (doh!) attached are two 1 Hour Algos running spreadbets on my Demo Account.
I’ll set my CFDs on demo eunning tomorrow and report back. They have not been running for several months so entry / exit times would not be relevant if the delay is a recent issue.
As you can see they enter and exit on the hour.
If I can check anything else to help you John then just say?
Do you want the code for below to try on your Demo?
I have included my Timezone settings also
GraHal02/26/2018 at 10:20 AM #63936