Two different Prorealtime verions?

• 03/18/2022 at 8:44 AM #190127
  crom

  It seems like I have 2 Prorealtime versions on my PC. One time one version starts up with the default template the other time the other version starts up with a different default template. This is very annoying because I think I have everything set correctly in a template, which I also save, but the other time I can’t get the template back. Who has the solution for this? Where does Prorealtime store the templates?

   

  

  crom

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  03/18/2022 at 9:32 AM #190130
  PeterSt

  Hi there crom and welcome here.

  Can it be so that you use a kind of virtualized environment and that PRT might think you’re on an other PC from one day to the other ?
  Regarding this, please notice that PRT is able to have a different environment, literally per PC. So this is not only bound to your account.

  Does this help ?
  Peter

  

  PeterSt

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  03/18/2022 at 10:01 AM #190134
  crom

  Thanks for your answer Peter. I start PRT every day from the same computer via SAXO. Is that a virtual environment? I don’t think so but I’m not sure.

  Would help me at this to moment know the place where the templates are saved. Maybe I can “change” them.

  

  crom

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  03/18/2022 at 10:38 AM #190138
  GraHal

  Are you referring to / starting a Live Account every day or Demo Account every day?

  PRT stores Templates against separate Accounts as above.

  

  GraHal

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  03/18/2022 at 11:06 AM #190139
  robertogozzi

  All data is stored on PRT’s servers. It cannot be accessed other than from inside the platform itself.

   

   

  

  robertogozzi

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  03/21/2022 at 3:21 PM #190280
  RafaelN

  Hi, you might be having saving issues of your templates. The best way to figure this out is to reach out to PRT’s support team through Help > Technical help and sending them a message.

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  crom

  

  RafaelN

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  03/21/2022 at 3:37 PM #190282
  JS

  1. After creating a template chart, you need to save the template
  2. Now load another (random) template
  3. Now load the first custom template again and your settings are saved

  Is something about refreshing the custom template…(a bug)

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  GraHal

  

  JS

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