Two different Prorealtime verions?

crom · 2022-03-18T07:44:18+00:00

It seems like I have 2 Prorealtime versions on my PC. One time one version starts up with the default template the other time the other version starts up with a different default template. This is very annoying because I think I have everything set correctly in a template, which I also save, but the other time I can’t get the template back. Who has the solution for this? Where does Prorealtime store the templates?

Viewing 7 posts - 1 through 7 (of 7 total)

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03/18/2022 at 8:44 AM #190127 quote

crom
Participant

Junior

It seems like I have 2 Prorealtime versions on my PC. One time one version starts up with the default template the other time the other version starts up with a different default template. This is very annoying because I think I have everything set correctly in a template, which I also save, but the other time I can’t get the template back. Who has the solution for this? Where does Prorealtime store the templates?

03/18/2022 at 9:32 AM #190130 quote

PeterSt
Participant

Master

Hi there crom and welcome here.

Can it be so that you use a kind of virtualized environment and that PRT might think you’re on an other PC from one day to the other ?
Regarding this, please notice that PRT is able to have a different environment, literally per PC. So this is not only bound to your account.

Does this help ?
Peter

03/18/2022 at 10:01 AM #190134 quote

crom
Participant

Junior

Thanks for your answer Peter. I start PRT every day from the same computer via SAXO. Is that a virtual environment? I don’t think so but I’m not sure.

Would help me at this to moment know the place where the templates are saved. Maybe I can “change” them.

03/18/2022 at 10:38 AM #190138 quote

GraHal
Participant

Master

Are you referring to / starting a Live Account every day or Demo Account every day?

PRT stores Templates against separate Accounts as above.

03/18/2022 at 11:06 AM #190139 quote

robertogozzi
Moderator

Legend

All data is stored on PRT’s servers. It cannot be accessed other than from inside the platform itself.

03/21/2022 at 3:21 PM #190280 quote

RafaelN
Moderator

Senior

Hi, you might be having saving issues of your templates. The best way to figure this out is to reach out to PRT’s support team through Help > Technical help and sending them a message.

crom thanked this post

03/21/2022 at 3:37 PM #190282 quote
JS
Participant

Master
1. After creating a template chart, you need to save the template
2. Now load another (random) template
3. Now load the first custom template again and your settings are saved
Is something about refreshing the custom template…(a bug)

GraHal thanked this post
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