Can not log into Prorealtime

• 10/05/2023 at 10:04 PM #222073
  Mary

  Is Prorealtime 12 Complete Version  down today October 5th 2023? Can not log in at all. Reinstalled  software several times, reinstalled browser, nothing is working. I am in United States, it is 5 pm New York time.

   

  

  Mary

  Participant

  Topics: 35

  Replies: 40

  Been thanked: 4 times
  10/05/2023 at 11:21 PM #222076
  PeterSt

  I was just kicked out (20 minutes ago) and can’t log in again with the message you see below, meaning : “your session has been aborted because you started a new session of the platform”.

  Mind you, for me this is about the IB version / accounts I have. Ig I just could (re-)start.

  This all happens since I saw something odd happening like being detached from the broker. So I was running the platform in all accounts, but restarted all. The IB accounts now won’t restart with the message below. IG seems to be OK.
  IB herself (TWS) is just up and running.

  Mary, I don’t see this as the same issue you have (merely something local), but mention it anyway because it is something I have never seen.

   

  

  PeterSt

  Participant

  Topics: 70

  Replies: 2287

  Been thanked: 695 times
  10/05/2023 at 11:25 PM #222078
  Mary

  Yes still can not log in still, been trying for about 2 hours.  Keep getting timed out, no way to get charts to open up for Complete 12  Version.  Also getting the same message: “your session has been aborted because you started a new session of the platform”. I have nothing opened, so I know I don’t have any session opened. Never seen this before! We DO HAVE the same problem!

  I hope they see this message and fix it. I also emailed support, so far no response.

   

  

  Mary

  Participant

  Topics: 35

  Replies: 40

  Been thanked: 4 times
  10/05/2023 at 11:48 PM #222079
  Mary

  Just spoke with another trader 50 states away, he also can not log in  with his user and password.  He also is getting “your session has been aborted because you started a new session of the platform”., and or timing out.

  

  Mary

  Participant

  Topics: 35

  Replies: 40

  Been thanked: 4 times
  10/05/2023 at 11:55 PM #222080
  Tessaeh

  Hi, prorealtime.com is inacessible for me, error 504, the problem seems to came from PRT side.

  any official canal to be aware of downtime or server status ?

  1 user thanked author for this post.

  Mary

  

  Tessaeh

  Participant

  Topics: 9

  Replies: 16

  Been thanked: 1 time
  10/06/2023 at 12:05 AM #222081
  Mary

  Thank you for posting, at least i know its not my computer that is malfunctioning.

  

  Mary

  Participant

  Topics: 35

  Replies: 40

  Been thanked: 4 times
  10/06/2023 at 3:46 AM #222083
  PeterSt

  For me it is working again (both V11.1 and V12).

   

  1 user thanked author for this post.

  Mary

  

  PeterSt

  Participant

  Topics: 70

  Replies: 2287

  Been thanked: 695 times
  10/06/2023 at 4:41 AM #222084
  Mary

  Nothing is working for me still.

  

  Mary

  Participant

  Topics: 35

  Replies: 40

  Been thanked: 4 times
  10/06/2023 at 4:46 AM #222085
  Mary

  Also prorealtime.com website is not loading up. I tried several different browsers, its not working at all. Just keeps timing out.

  

  Mary

  Participant

  Topics: 35

  Replies: 40

  Been thanked: 4 times
  10/06/2023 at 6:07 AM #222086
  JS

  Hi,

  Same here (V12/IB)… “your session has been aborted because you started a new session of the platform”

  

  JS

  Participant

  Topics: 22

  Replies: 1423

  Been thanked: 557 times
• Author
  Posts