Algo stopped Position closed

• 09/18/2025 at 11:20 PM #251122
  phoentzs

  Therefore, all calculations based on MTF are no longer correct and produce incorrect values.

  

  phoentzs

  Participant

  Topics: 89

  Replies: 1058

  Been thanked: 215 times
  09/19/2025 at 7:29 AM #251131
  deleted23092025

  @phoentzs I will contact PRT about this. Hopefully historical data are fixed today.

  

  deleted23092025

  Participant

  Topics: 28

  Replies: 305

  Been thanked: 34 times
  09/19/2025 at 7:39 AM #251132
  Paolo.B

  Nothing happens before the weekend, if they manage to fix it properly, otherwise we’ll have to wait until next weekend. I think it’s difficult to fix, otherwise everything would already be working. Keep in mind that discretionary trading is fully functional and the vast majority uses it, so those who use algorithms at IG probably don’t matter.

  

  Paolo.B

  Participant

  Topics: 15

  Replies: 134

  Been thanked: 26 times
  09/19/2025 at 11:05 PM #251175
  phoentzs

  When I write “dayofweek = 1″… it’s now Tuesday… aha

  

  phoentzs

  Participant

  Topics: 89

  Replies: 1058

  Been thanked: 215 times
  09/20/2025 at 6:25 PM #251193
  phoentzs

  Does anyone know anything new? Does anyone have an update on the story?

  

  phoentzs

  Participant

  Topics: 89

  Replies: 1058

  Been thanked: 215 times
  09/21/2025 at 7:37 AM #251201
  bertrandpinoy

  Like you, I am looking for this answer!

  

  bertrandpinoy

  Participant

  Topics: 31

  Replies: 139

  Been thanked: 9 times
  09/21/2025 at 7:44 AM #251202
  phoentzs

  @Nicolas Do you know anything new?

  

  phoentzs

  Participant

  Topics: 89

  Replies: 1058

  Been thanked: 215 times
  09/21/2025 at 9:27 AM #251206
  Anjuna Marine

  I only became aware of the problems last week. I’m with IG (UK) and run around 50 systems across four accounts. At the moment I can’t load PRT or stop systems, it shows the “We are actively working on an issue affecting the instrument universe” message.

  I’m looking into alternative platforms and brokers because my confidence is slipping. I’d prefer to stay with PRT, but only if the issue is resolved quickly, and an explanation provided. I’ll then reduce my account size and trade more cautiously.

  

  Anjuna Marine

  Participant

  Topics: 3

  Replies: 16

  Been thanked: 18 times
  09/21/2025 at 9:38 AM #251210
  GraHal

  Anjuna Marine wrote:

  “We are actively working on an issue

  What happens if you close the above warning message / screen?

  Can you still not login after doing above?

   

  1 user thanked author for this post.

  Anjuna Marine

  

  GraHal

  Participant

  Topics: 222

  Replies: 9239

  Been thanked: 2430 times
  09/21/2025 at 9:53 AM #251211
  Anjuna Marine

  Thank, I can now log in. For the last two days when I clicked x on the message, the launch window also closed. At a glance systems are running as normal. I’ll try some back tests later today and see if I can replicate any of the issues that have been reported.

  1 user thanked author for this post.

  GraHal

  

  Anjuna Marine

  Participant

  Topics: 3

  Replies: 16

  Been thanked: 18 times
  09/21/2025 at 1:06 PM #251216
  bertrandpinoy

  I was able to reconnect. But the algos didn’t come back. Do you know who I should contact that is important for me, thank you.

  

  bertrandpinoy

  Participant

  Topics: 31

  Replies: 139

  Been thanked: 9 times
  09/21/2025 at 1:54 PM #251218
  Paolo.B

  No algorithm can be used except those on the Dax; everything else is unusable until everything is fixed, because even if you see them, they’re completely wrong. In my opinion, it will take a long time; maybe they’ll give us a Christmas present.

  

  Paolo.B

  Participant

  Topics: 15

  Replies: 134

  Been thanked: 26 times
  09/21/2025 at 4:50 PM #251219
  Anjuna Marine

  I’ve spent a couple of hours on PRT today and everything appears normal on my side. My systems have continued to run as expected this month, as far as I can tell. For reference, I’m on a UK spread betting account (not CFDs) with IG, and all instruments are DFBs.

  I re-ran back tests on DAX, US 500 (S&P 500), US Tech 100 (Nasdaq 100), some FX pairs, and Tesla. All results matched the detailed back test data I had stored from previous weeks or months.

  As a precaution, I’ve paused most of my systems. I’ll be speaking with my IG account manager tomorrow and will continue to monitor.

  1 user thanked author for this post.

  GraHal

  

  Anjuna Marine

  Participant

  Topics: 3

  Replies: 16

  Been thanked: 18 times
  09/21/2025 at 6:25 PM #251223
  deleted23092025

  Paolo.B PRT told me all algos work as normal even though backtest do’nt

  

  deleted23092025

  Participant

  Topics: 28

  Replies: 305

  Been thanked: 34 times
  09/21/2025 at 8:10 PM #251224
  Bobb

  So you take any operation the algorithm performs as correct without any way to check it, just because they told you it works. But how can they know your algorithm works if it’s all wrong? It seems crazy to me to use it.

  

  Bobb

  Participant

  Topics: 0

  Replies: 16

  Been thanked: 8 times
• Author
  Posts