Algo stopped Position closed

JS · 2025-09-06T21:59:52+00:00

Hi, I just received an email from IG saying a position was closed and the related algorithm stopped — on a Saturday evening… After checking, the position was closed and the system was flagged as stopped due to an external event. What puzzles me is that the trade, which had been in a loss, was closed in profit, about 165 points above Friday’s price… This appears to be IG-only: my IB position in the same market remained open as normal…

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10/02/2025 at 9:54 AM #252091 quote

whateveritmightbe
Participant

Junior

Hi, the notification that they work on restoring when starting PRL for DEMO and Live enviroment is gone, so far so good 🙂 And maybe i missed it… but I still miss (just examples and only in DEMO) the 1 EUR version for DOW, GOLD, NDX , PXI, etc… EUR/USD is fully missing…. It is the same result on the web interface for IG.com (DEMO), while most of the once missing are available in the Live account. How to perform good Backtests and even trying them in DEMO? Will these come back after the change two weeks ago? If not, use the once available (like 20, 100 EUR whatever) and “calculate down” how they would behave in Live?!! Any comments or guidance will help! Thank you, Oliver

10/02/2025 at 8:55 PM #252123 quote

jebus89
Participant

Master

whateveritmightbe wrote:
Hi, the notification that they work on restoring when starting PRL for DEMO and Live enviroment is gone, so far so good 🙂 And maybe i missed it… but I still miss (just examples and only in DEMO) the 1 EUR version for DOW, GOLD, NDX , PXI, etc… EUR/USD is fully missing…. It is the same result on the web interface for IG.com (DEMO), while most of the once missing are available in the Live account. How to perform good Backtests and even trying them in DEMO? Will these come back after the change two weeks ago? If not, use the once available (like 20, 100 EUR whatever) and “calculate down” how they would behave in Live?!! Any comments or guidance will help! Thank you, Oliver
is it working again?

10/03/2025 at 9:34 AM #252135 quote

VinzentVega
Participant

Veteran

The 1 euro mini versions of the US indices are not yet available. However, there are 1 dollar versions, and the backtests work with these and deliver the same results in the past. I have now started some algorithms in NS to check whether they work in the demo. If they run in the demo, then they should also run in live mode.

10/03/2025 at 10:10 AM #252138 quote

pabo_swe
Participant

Junior

I see some of the instruments reappeared as choices, and can be used in back tests, however… …if I try to relaunch some of the bots in ProOrder on DEMO, then I get the message. “Automatic trading is not authorized for this instrument” Messy situation all this… the change should have had a roll-back, and re-planning made… /P

10/06/2025 at 6:14 PM #252210 quote

PeterSt
Participant

Master

GREAT news : My History is back. The ProOrder screen is also filled again. Ha ! Now I start to be confident that all is working again. What about you ?
image_2025-10-06_191256952.png

10/06/2025 at 6:32 PM #252212 quote

bertrandpinoy
Participant

Veteran

Did you recover algorithms that had been removed from ProOrder?

10/06/2025 at 8:04 PM #252213 quote

pableitor
Participant

Master

PeterSt wrote:
GREAT news : My History is back. The ProOrder screen is also filled again. Ha ! Now I start to be confident that all is working again. What about you ?
Yeah, looks like the trade report’s back. What’s missing now is the Bitcoin/USD CFD (XBTUSD) quote. Don’t trade it much, but I like to keep an eye on it. Now it’s showing some random Aussie firm instead!

10/06/2025 at 10:35 PM #252219 quote

pabo_swe
Participant

Junior

Was that in the real account or in DEMO? Not back for me in the DEMO account, (running it from a Swedish IG account, if it matters)

10/06/2025 at 11:42 PM #252222 quote

PeterSt
Participant

Master

bertrandpinoy wrote:
Did you recover algorithms that had been removed from ProOrder?
Yes. Or not, because I see too few of them. Maybe they are looking for more. 🙁
image_2025-10-06_234924623.png image_2025-10-06_235023738.png

10/06/2025 at 11:43 PM #252225 quote

PeterSt
Participant

Master

pabo_swe wrote:
Was that in the real account or in DEMO? Not back for me in the DEMO account, (running it from a Swedish IG account, if it matters)
Live. I never use(d) Demo.

10/07/2025 at 8:13 AM #252228 quote

XORANDNOT
Participant

Senior

Regarding the “spread problem”, the second DAX 1€ contract with spread = 1.8 has now disappeared on the IG Switzerland platform, and there is only the 1€ contract left with spread = 1.4. How about France ? Without having an account there, on the French website of IG, I also see spread = 1.4 at the moment. Seems there was some chaos on IG’s side, too.

10/07/2025 at 8:13 AM #252229 quote

VinzentVega
Participant

Veteran

Nasdaq 1€ Mini is still missing in live and demo.

10/07/2025 at 8:16 AM #252230 quote

XORANDNOT
Participant

Senior

VinzentVega wrote:
Nasdaq 1€ Mini is still missing in live and demo.
Not for me, neither at the IG platform nor in PRT.

10/07/2025 at 8:56 AM #252235 quote

VinzentVega
Participant

Veteran

I can´t find it in PRT. Only the 1$ Version.
Unbenannt.jpg

10/07/2025 at 11:44 AM #252238 quote

XORANDNOT
Participant

Senior

Strange.
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