Since today I am in written contact with PRT in France (2nd line support). They handed me the same guide as Nicolas gave and which can not work for me (see post yesterday somewhere). So someone out there thinks that this guide can work for people, and someone I think is someone at PRT – not Nicolas who only passed on the guide (and if not, he will correct me).
Yesterday I have been on the phone quite extensively about all this with normal (1st line) support of PRT (thus not IG) and from there I learned that a. everybody is working very hard to solve the problems, but that at least PRT 1st line support has no clue what the problems are. I think this is a bad sign in itself.
Anyway, from this phone call -me being very persistent in showing that the problems are beyond PRT’s knowings- sprung this now on-going email conversation, but I don’t know what it will really bring. One thing is clear though : it is not only IG working on it (are they still ?) because PRT herself is all in it too. They have to, because it is about the huge effort of Symbol Mapping. So a small heads up :
It is indeed a very complex process.
Apart from the work involved in transferring order and position, ProOrder… histories now, we need to resolve the issue of EPIC rejections. We are now displaying informative messages on the platform’s launch page regarding the progress of corrections.
On a maybe not unimportant side note and the last sentence above : Yesterday I urged that PRT herself should show involvement, no matter it is a shared effort with IG. I told “we did not receive a single email from you !”. And then the surprise : “But Peter we do not possess the email addresses of IG customers”.
aha
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