Technical issues with PRT – orders closed

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  • #261141 quote
    jebus89
    Participant
    Master

    Well i lost out on some good profit yesterday… damn that sucks, both algos closed after 22 seconds, wouldve been 400€ ish in profits, not huge but annoying as hell.. I dont need support i just want to rant lol. I have in general been very happy with prorealtime but stuff like this is unacceptable and it needs to be a thing that happens once a decade not once per quarter. I believe it wasnt too long ago issues with at least CFD trading via IG. Now it was futures with IBKR (and logging into IG i see “technical issues” message there as well)..


    PS been in contact with them via sending reports through PRT and getting emails back saying “we’re sorry and working really hard to fix the issue”

    #261154 quote
    GraHal
    Participant
    Master


    jebus89 wrote: both algos closed after 22 seconds

    Rant away, it can be lonely trading and a good rant can help! 😀

    Do you get Reasons for Stoppage with IBKR? If yes, what were the reasons?

    #261208 quote
    jebus89
    Participant
    Master

    Error while starting the trading system. Close any open positions and cancel any pending orders on the instrument which you want to execute the system on and try again.


    Had multiple accounts, enter and closing trade after 22 seconds and this was the message. Contacted PRT who said so sorry we have problems, working on em


    happened again yesterday. Ive now shut off my algos until this is fixed :/

    GraHal thanked this post
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    #261256 quote
    justisan
    Participant
    Senior

    hi jebus,

    I had exactly same on the same days (thursday and friday) as you on futures. I had the same for few days last summer, and I assume the issue was/is recently same like last summer since the “symptoms” are exactly the same. and PRT was telling that time the issue was on IB side, some IT issue, something like: PRT does not receive order confirmation from IB (for exit order/s) – and in that case they close the open position for “your protection”. ok, technical issues can happen, but the ugly part is that there is basically no communication from PRT to clients. I received some message only after I contacted them last friday myself. they were telling yes they recognize the issue, and I should not restart the algos until they confirm issue is solved. today there is still no message that the issue is solved still, no updates at all. I am curious when they solve it resp. if they ever issue that message. this behaviour from PRT was unfortunatelly exactly same when years ago I was trading CFDs: you report the issue, they promise solution, but you possibly never hear about solution being implemented. therefore I was even stopping opening the tickets, since no use anyway. what a service…

    cheers

    #261267 quote
    justisan
    Participant
    Senior

    yeahhh! progress!! I received a notification about issue being solved. looks like magic. thanks to folks at PRT for taking care and communicating!

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Technical issues with PRT – orders closed


Platform Support: Charts, Data & Broker Setup

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jebus89 @jebus89 Participant
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This topic contains 4 replies,
has 3 voices, and was last updated by justisan
2 days, 10 hours ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 05/15/2026
Status: Active
Attachments: 1 files
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