Strategies stopped due to rejected orders – lack of info

Forums ProRealTime English forum ProRealTime platform support Strategies stopped due to rejected orders – lack of info

Viewing 15 posts - 46 through 60 (of 124 total)
  • #96479

    Only six strategies on two accounts stopped this weekend. Just the seven orphaned trades.

    I received email notification but they only sent two emails with the names of four of the stopped strategies. I think the email alerts might need some sorting out too.

    #96480

    3 Systems stopped for me, but no additional orphans.

    Still have the 10 orphans trading from last weekend!

    I don’t use the email alert, but maybe I should set it going to test it out.

    #96505

    Hello everyone ! I inform you of the following problems that occurred this weekend:

    – DEMO ACCOUNT: all positions have been closed on the IG instrument dashboard. But the positions remain open in Proorder. They continue their lives in an orphan way. So I stopped everything in ProOrder and restarted manually.

    – REAL ACCOUNT: There are some weird things happening. I have STOP and LIMIT (take profit) that have disappeared on some of my open positions. Wanting to add a STOP and LIMIT I have the algorithms that stopped in ProOrder. For now I am manually in orphan positions and I wait a little before relaunching.

    For all these problems I did not receive any e-mail warning (the function is activated in ProRealTime).

    Do you think these problems are due to the migration of IG UK to IG Europe?

    #96510

    – REAL ACCOUNT: There are some weird things happening.

    If I was you then I would certainly let IG know about anything weird on your real account.  We know that IG put no priority on demo so can always use that as an excuse but if weird things are starting to happen on real accounts then we cannot apply the same excuse! Someone contacting IG also may be the only way that we can find out what is causing all these recent issues.

    2 users thanked author for this post.
    #96553

    real account;

    when conditions are met, there’s a buy/sellshort at market order.

    2 strategies, one was filled. Both strategies with each one contract.

    Copied the live code to backtest and it showed indeed in live trading it had missed a trade.

    #96572

    2 strategies, one was filled. Both strategies with each one contract. Copied the live code to backtest and it showed indeed in live trading it had missed a trade.

    Just to be sure that I fully understand. You have two strategies that send orders at exactly the same time to the market to buy or sell and only one order was filled? Have you checked your rejected orders list to see if an order was placed and if so why it was rejected?

     

    #96592

    @Vonasi

    Yes correct. Both long and they should be executed at the same time.

    In rejected order list is nothing displayed regarding the skipped trade.

    Contacted IG and I will sent a technical report.

    For now I will restart the troubled strategy. Maybe that will fix it.

    If I’ve more info I will post it.

    1 user thanked author for this post.
    #96603

    Paul did you not get this scenario … the Order was filled 2 seconds later as attached?

    It would appear that IG cannot fill 2 orders at the same time from the same platform on the same instrument in the same direction??

    1 user thanked author for this post.
    #96608

    Yes I had those too. But that wasn’t the problem now. In your scenario you have the order which still get’s filled.

    It simply skipped the buy at market in one strategy and there’s nothing in rejected orders. Backtest with the live code shows it should’ve bought, like the other strategy.

    Will see how it goes after a restart.

     

     

    1 user thanked author for this post.
    #97310

    Another weekend another stopped strategy on demo. At least I received an email this time. The strategy was on EURUSD. It now has an orphaned trade that I am unable to manually close. This particular strategy has been running since mid December and has only had eight trades and this is the second time it has been stopped due to rejected orders. The reasons given provide no real clues as to why the orders were rejected but due to the quantity of rejected orders it appears to be a PRT talking to IG and IG not listening issue.

    I will try to close the orphaned strategy again tomorrow if the platform does not mysteriously close it itself before then.

    This is all great auto trading confidence building stuff to start the week off with!

    #97321

    Well the EURUSD orphaned trades disappeared this morning but there was a total of 21 strategies stopped across three accounts for me last night! I now have dozens of orphaned trades that won’t close because they apparently don’t exist according to the ticket that is shown when I try to close them.

    I have better things to do on a Monday morning than restart 21 strategies (especially as the ProOrder Autotrading window is so annoying to use!)

    IG need to stop rejecting all these orders every weekend if they expect users to ever have the confidence to progress from demo trading to live trading.

    1 user thanked author for this post.
    #97326

    Same here … 12 Systems stopped on the 1 x Account I’ve checked so far!

    11 x orphans

    And Systems still being stopped again at 09:20 and 09:30 today … all same reason, see attached.

     

    #97329

    One good thing about these orphan trades (vs the last load a week or two back) is that I can close orphans via both the Old & New IG Platforms!

    EDIT / PS

    Looks like the Reject Issue might just have cleared as I just had one order executed!

    #97331

    Ooops spoke too soon … I am still (at 12:00) getting Rejects for unable to determine status of  trading request!

    #97349

    Same issues on my side (at least on the LAB ‘demo’) … every strategy stops out after having done a trade. WTF

Viewing 15 posts - 46 through 60 (of 124 total)

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