Strategies stopped due to rejected orders – lack of info
- This topic has 123 replies, 13 voices, and was last updated 4 years ago by
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I’ve had a couple of strategies on live demo test be stopped over the last couple of days. I would like to know why so that I can maybe code around the problem if possible but there is a lack of information as to why they were rejected. ‘Due to the type of rejection’ is not very helpful – nor is ‘Order request failed – please try later’. Orphaned trades are a reason never to go live with a strategy due to lack of confidence in it and so knowing why orders were rejected and so the trades orphaned is key information that we need.
one more nail in your coffin
It takes an awful lot of nails. I’m not repeatedly criticising anyone or phoning them repeatedly about one issue – I’m just suggesting that it would be good for all parties if we understood better why orders were rejected. We would be able to have better confidence in our strategies and so go live with them which would benefit both IG and PRT. Win, win, win! More of a suggestion than a demand or a protest rally – so come on IG and PRT – give us more info on rejected orders please!
Hi,
We are dependant from IG ordering service. Sometimes they are not answering our order requests with a direct impact for client.
- Stretegy places an order;
- IG does not responde after 10 attempts. The order status becomes REJECTED;
- Strategy is stopped.
To avoid this issue we have extended the order placing from 1 to 10 seconds however we can’t do much more then this as it is an IG “issue”.
Regards,
Jakub
Do Orphaned Trades occur on the Live Platform … well scary if they do!?
It depends whether you have selected to have stopped strategies close all trades or selected to have them left open and orphaned.
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