ProRealTime issues on IG

• 02/12/2024 at 3:47 PM #228007
  Crocogotter

  I usually trade Tesla using PRT on IG, but I can’t place trades at the moment, I get a message saying it can no longer be traded online. However, when I placed a trade using the IG website, it appeared on the PRT charts. Is there an issue at the moment?

  

  Crocogotter

  Participant

  Topics: 8

  Replies: 17

  Been thanked: 2 times
  02/12/2024 at 3:57 PM #228008
  Crocogotter

  I maybe should add that once I placed the trade on directly on the IG website, I was able to modify it (ie change stops and limits) and close it using PRT.

  

  Crocogotter

  Participant

  Topics: 8

  Replies: 17

  Been thanked: 2 times
  02/12/2024 at 4:21 PM #228009
  mikeivey

  Same issue here

  

  mikeivey

  Participant

  Topics: 0

  Replies: 1

  Been thanked: 0 times
  02/13/2024 at 9:24 AM #228026
  Jean FX

  I think the best is to send a technical report to ProRealTime from Help > Technical report to resolve the issue

  

  Jean FX

  Moderator

  Topics: 0

  Replies: 75

  Been thanked: 18 times
  02/13/2024 at 9:37 AM #228028
  Monobrow

  I had the same problem with an algo from 1418 till 1429 yesterday. I have contacted Tech support. so you are definitely not on your own.

  in better news, looks like the trade went bad so every cloud and all that! 🙂

  

  Monobrow

  Participant

  Topics: 15

  Replies: 157

  Been thanked: 23 times
• Author
  Posts