Loads TS’s Stopped ‘Due to an Error’

Forums › ProRealTime English forum › ProRealTime platform support › Loads TS’s Stopped ‘Due to an Error’

Viewing 15 posts - 16 through 30 (of 65 total)
1 2 3 4 5
  • 09/11/2023 at 3:30 PM #220766
    Paolo.B

    I have the same problem as you, I called and it seems that they know about the problem, let’s hope they can fix it.

    1 user thanked author for this post.
    avatar GraHal
    09/11/2023 at 4:47 PM #220779
    phoentzs

    The next system went out of the race with an error. Position remained open, without SL! We are talking about Nasdaq demo in any time unit. I think there’s something generally wrong here. The position is opened by the algo and when bet by the SL, the algos stop leaving the position open. And no, it can’t be due to the minimum distance. Trading manually also works.

    09/11/2023 at 6:06 PM #220793
    GraHal

    Out of 25 Systems on same Account, I only have 8 left running correctly now (17 are Stopping!).

    09/11/2023 at 6:39 PM #220797
    phoentzs

    Another 3 algos stopped. I’m starting to think it’s not funny anymore.

    09/12/2023 at 7:48 AM #220826
    phoentzs

    What does your auto trading list look like? The strategies that were stopped by whatever yesterday are still in the “stopping” state. I can’t manually delete them from the list or restart them. And now? Definitely the problem lies with PRT.

    @Nicolas
    Do you know something?

    09/12/2023 at 8:08 AM #220828
    Paolo.B

    I think if there are only a few of us who have this problem they won’t do anything

    09/12/2023 at 8:19 AM #220830
    phoentzs

    But they should. I have tons of pending orders that say “order submitted to broker.” I can’t seem to cancel these orders or do anything else. That’s why the algos are probably in the “stopping” state. How can I change this situation?

    09/12/2023 at 8:26 AM #220831
    Paolo.B

    You can’t do anything, I have the same problem, I called yesterday but it didn’t produce any results.
    Maybe if we all call they’ll get a move on.

    09/12/2023 at 8:45 AM #220833
    PeterSt

    From my experience : at the 3rd day (during the 2nd day) after the happening, the orders will disappear.
    I am not 100% sure whether this indeed goes automatically in all cases. I recall to have called support as well and they did something. But you’d need to call PRT support, not IG (and PRT officially won’t help you because you’re an IG customer).

    @GraHal had the situation at hand as well. I don’t think he ever reported how it unwound.

     

    Edit : I now see that was in this very topic.

    09/12/2023 at 8:52 AM #220834
    GraHal

    I never phoned last time, as you say Peter, eventually there is a broker reset and all is good again.

    Maybe IG will roll out v12 and that will fix it!!!??? 😉

    1 user thanked author for this post.
    avatar PeterSt
    09/12/2023 at 9:36 AM #220837
    phoentzs

    I am excited. But such malfunctions shouldn’t actually occur.

    09/12/2023 at 9:41 AM #220840
    Nicolas

    For how long these strategies have been running live through ProOrder please?

    09/12/2023 at 9:45 AM #220841
    phoentzs

    Different, some for days, others for weeks. The oldest system affected has been running without interruption since March of this year.

    09/12/2023 at 9:47 AM #220842
    GraHal

    As an example, one that is Stopping has been running in Demo since 5 Aug 22.

    09/12/2023 at 9:56 AM #220843
    phoentzs

    Now I’m in a bad mood.

  • Author
    Posts
Viewing 15 posts - 16 through 30 (of 65 total)
1 2 3 4 5

Find exclusive trading pro-tools on ProRealCode Marketplace

Create your free account now and post your request to benefit from the help of the community
Register or Login