Unable to start a Strategy

• 08/11/2017 at 11:41 AM #43019
  BC

  Yes David, PRT seem fixed losing bar issue, I can re-start my Dow algo.

  

  BC

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  08/11/2017 at 12:02 PM #43021
  lerilleseb

  yes all is ok now 🙂

  

  lerilleseb

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  08/11/2017 at 12:13 PM #43023
  David

  Please monitor your systems.

  One of my systems was not working as coded and I had to Stop it.

  

  David

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  08/11/2017 at 12:34 PM #43025
  AutoStrategist

  @Nicholas, @Noobywan

  As Prorealcode works closely with IT-Finance could we get PRT status and issue notifications posted on this site?

  

  AutoStrategist

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  08/11/2017 at 2:20 PM #43028
  Nicolas

  As far as I know (currently on leave), the problem is gone. Strategies were blocked until the network issue was resolved. During 2 hours the network provider between PRT and IG was not able to create the link as it should.

  Someone told me that IG sent SMS to all customers to warn about the problem and how to close positions, didn’t saw it myself so maybe someone could confirm?

  

  Nicolas

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  08/11/2017 at 3:27 PM #43029
  AutoStrategist

  I got this email from IG at 12:24 today, nothing else other than the response above to my support request:

  Owing to missing chart data on ProRealTime charts, your ProOrder strategy(s) were suspended. These strategies have now automatically resumed, and the missing chart data has now been backfilled. We strongly advise you to check the status of your strategies in the ProOrder window within ProRealTime

  

  AutoStrategist

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