Unable to start a Strategy

• 08/10/2017 at 8:40 PM #42964
  AutoStrategist

  I have a strategy that I am unable to start, there is an issue loading the historical data.  The previous version that I stopped to run this updated version that had been running for weeks will not restart giving the same error message.  Am thinking it is related to the outage that occurred earlier today when I was unable to get into PRT to trade manually and when it did come back up about 2 hours of bars were missing and are still missing from the charts.  Anybody else having problems, have put in a support request will see what comes back?

  

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  08/10/2017 at 10:03 PM #42974
  Juan Salas

  Hi there,

  Do not worry. It was a general problem with PRT. Apparently the system was down for some hours this afternoon. When everything came back to normal, there was a huge gap corresponding to those hours. I had an operation in real that was a lost. In PRT it showed it as a winning due to the missing bars during those hours. No ProRealOrder system worked, so it was not only in your country.

  Regards,

  Juan

  

  Juan Salas

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  08/11/2017 at 2:59 AM #42981
  Crystal Babe

  yeah, Same here.

  Anyone knows how to bypass those lost data during that times? None of my coded plans are working after the blip as those bars were lost.

  I hope there is a way around it. thanks in advance.

  

  Crystal Babe

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  08/11/2017 at 3:44 AM #42983
  BC

  me too, lost 2 bars (1 hr) on Dow.

  

  BC

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  08/11/2017 at 6:20 AM #42986
  David

  I have been in contact with IG since this issue happened last night / afternoon in Europe.

  On face value the existing systems are running but they are actually not running. What does this mean? They look fine but if conditions are met they will not execute more trades or start trades. This is also why you cannot start systems.

  I’ve been told this will be resolved as soon as the missing data is loaded back in but when this will happen I’m not sure – supposedly some time soon.

  This scenario brings me to an important point. None of you know this because IG has not communicated this to you. It’s only by chance I know this because I was working on systems last night but if hand’t and  I had woken up this morning and loaded PRT I would have thought everything is okay when it’s not.  We cannot rely on PRT or IG to communicate issues in a proactive manner.  So we need to rely on each other.

  Nicolas maybe you can setup a mailing list for members and an alert to be sent out if an issue with the platform arises in future?

   

  

  David

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  08/11/2017 at 6:25 AM #42987
  BC

  All my HS bot should short on 11:45 but no action, which parties should take the responsibilty to compensate my lost?

  

  BC

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  08/11/2017 at 6:42 AM #42989
  BC

  I just call IG and feedback my issue, they clearly know the losing bar issue but seem no soultion until now.

  

  BC

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  08/11/2017 at 7:00 AM #42991
  David

  Bin the problem with IG is that most people that work there don’t know enough about PRT. IG really needs a dedicated PRT team to interface with PRT users but it seems like they don’t. From what I’ve been told they are working with PRT IT-finance to load the missing data and then everything will be “fine”. Let’s see about that.

  

  David

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  08/11/2017 at 7:17 AM #42995
  BC

  David, totally agree.

  They should at least alert us with SMS or email whatever. Luckly I log in last night and found their crash issue and manually stop my losing Dow algo, or I will lose more.

  

  BC

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  08/11/2017 at 7:31 AM #42996
  dreif123

  hi, same problem ….on all automatic trades …

  

  dreif123

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  08/11/2017 at 7:51 AM #42998
  AutoStrategist

  I agree with what has been said, we should be informed when problems occur and not have to wait to found out for ourselves.

  Regarding compensation, last year I lost out when a strategy stopped due to a technical issue and I did get compensated for the loss.  Unfortunately I don’t expect they will pay out for any strategy that would have started  and won during that time.

  Below is the response I got to my support request yesterday.

  Thanks for your email.

   

  Unfortunately due to the outage on ProRealTime yesterday, there is data missing from the charts from this time. As many strategies use previous data to work, we have temporarily disabled ProOrders from placing trades to avoid any   incorrectly placed trades. Our ProRealTime team has estimated that all data should be fixed within the next 24 hours and ProOrder can then resume.

   

  My apologies for any issues this may cause, I hope you can understand our need to do this 

  

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  08/11/2017 at 10:34 AM #43008
  lerilleseb

  same problems ….on all of my strategies    i am crying lol

  i have tested to reload but PRT put this window

  message in french :

  Votre système de trading n’a pas pu être démarré car il n’y a pas assez d’historique sur cet instrument dans l’unité de temps choisie. Si l’instrument est traité activement, merci de vérifier que le nombre de barres d’historique disponibles est supérieur ou égal au nombre de barres préchargés par le système via l’instruction “PRELOADBARS” (1000 par défaut).

  

  lerilleseb

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  08/11/2017 at 11:16 AM #43012
  Francesco78

  Nothing is working for me, I cant even do backtesting.

  Do you guys have any update?

  Has this ever happened in the past?

  

  Francesco78

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  08/11/2017 at 11:29 AM #43017
  David

  Systems should be working again based on one of my systems that just opened a position 30 mins ago but I have not received an email from IG to confirm anything.

  

  David

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  08/11/2017 at 11:35 AM #43018
  Francesco78

  yes I confirm, now it seems to work fine

  

  Francesco78

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