Unable to start a Strategy

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    Posts
  • 08/11/2017 at 11:41 AM #43019 quote
    BC
    Participant
    Master

    Yes David, PRT seem fixed losing bar issue, I can re-start my Dow algo.

    08/11/2017 at 12:02 PM #43021 quote
    lerilleseb
    Participant
    Junior

    yes all is ok now 🙂

    08/11/2017 at 12:13 PM #43023 quote
    David
    Participant
    Veteran

    Please monitor your systems.

    One of my systems was not working as coded and I had to Stop it.

    08/11/2017 at 12:34 PM #43025 quote
    AutoStrategist
    Participant
    Veteran

    @Nicholas, @Noobywan

    As Prorealcode works closely with IT-Finance could we get PRT status and issue notifications posted on this site?

    08/11/2017 at 2:20 PM #43028 quote
    Nicolas
    Keymaster
    Master

    As far as I know (currently on leave), the problem is gone. Strategies were blocked until the network issue was resolved. During 2 hours the network provider between PRT and IG was not able to create the link as it should.

    Someone told me that IG sent SMS to all customers to warn about the problem and how to close positions, didn’t saw it myself so maybe someone could confirm?

    08/11/2017 at 3:27 PM #43029 quote
    AutoStrategist
    Participant
    Veteran

    I got this email from IG at 12:24 today, nothing else other than the response above to my support request:

    Owing to missing chart data on ProRealTime charts, your ProOrder strategy(s) were suspended. These strategies have now automatically resumed, and the missing chart data has now been backfilled. We strongly advise you to check the status of your strategies in the ProOrder window within ProRealTime

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Unable to start a Strategy


Platform Support: Charts, Data & Broker Setup

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AutoStrategist @autostrategist Participant
Summary

This topic contains 20 replies,
has 9 voices, and was last updated by AutoStrategist
8 years, 7 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 08/10/2017
Status: Active
Attachments: 3 files
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