I’m not getting 200K candles in v11 demo via IG

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  • #154643 quote
    George65
    Participant
    Senior

    I believe you GraHal, but it is not working for me. And thanks for your support :)!

    #154644 quote
    George65
    Participant
    Senior

    and what about with us tech 100? Is it working for you, just like the dow?

    #154645 quote
    George65
    Participant
    Senior

    I can see in the upper left corner, that my version is “complete” and not “premium”

    #154646 quote
    Vonasi
    Moderator
    Master

    By the way, this is  a joke and overcomplicated and not customer friendly.Period

    PRT and IG are separate companies offering two totally different products. PRT provide a platform and IG provide brokerage services and market data.

    IG offer the ‘Complete’ platform as a free bonus product if you open an account with them.

    PRT offer the’ Premium’ platform for a price but you can have it for free if you open an IG account when signing up for it as they get a cut of the action whenever you trade and also maybe a monthly usage fee from IG for each account opened via PRT (I don’t know the exact details of their arrangement!)

    It is not overcomplicated but just two different companies using each other to sell and promote their own products.

    Most people find their way to PRT because they get interested in spread betting/CFD trading and open an account with IG as it is a market leader in that field. Most people do not go out looking for a trading platform and then see who they can connect it to to get data and brokerage services. Later some of them switch to PRT Premium when they find out that this is possible to get it via PRT for free if they open an IG account via them.

    #154647 quote
    GraHal
    Participant
    Master

    Good Call!  🙂

    Yes … see attached at red arrowheads.

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    #154649 quote
    GraHal
    Participant
    Master

    upper left corner,

    Upper left corner of what screen?

    I have never been able to see this, despite several minutes searching!

    Please can you provide a ascreen shot showing Complete?

    #154650 quote
    George65
    Participant
    Senior

    Thanks Vonasi for the explanation. I understand that they are two different companies.

    But by the end you are at the same destination>>>>you’re an IG customer with PRT platform. The content is different depending on the door through which you enter

    #154651 quote
    George65
    Participant
    Senior

    upper left corner in the menu bar in PRT

    #154653 quote
    GraHal
    Participant
    Master

    Here you mean?

    Ah maybe it only says Complete on the Live Account??

    Edit / PS

    Aha … Yes I can see it now and I am on Complete also, so our difference in lookback must be due to some settings difference??

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    #154655 quote
    George65
    Participant
    Senior

    yes, you were faster than me :)!

    #154656 quote
    George65
    Participant
    Senior

    What settings are you thinking of? In s&p I have longer history. This is why I asked you on ustech100, when you shew dia

    #154657 quote
    GraHal
    Participant
    Master

    Can’t think of any, but I’ll sleep on it!? 🙂

    We need a 3rd Party to tell us how far back they go on US Tech on 15 min TF over 200k bars ??

    Vonasi / anybody??

    #154659 quote
    George65
    Participant
    Senior

    thanks!

    #154660 quote
    GraHal
    Participant
    Master

    SORTED!

    You will be using CFD so I checked my CFD Platform and yes I go back (only) to 28 Jan 20 on 15 min TF over 200K units!

    Why … I’ve no idea … that’s the next stage in the problem! 🙂

    Weird eh??

    #154663 quote
    Vonasi
    Moderator
    Master

    The content is different depending on the door through which you enter

    A wise man always chooses the right door first time. If not then he can always go back through the door that he chose and go through the other door and pretend that he is wise.

    Personally I went through what I thought was the wrong door (Complete) and then reversed back and went through what I then believed was the actual right door (Premium) before realising that the first door suited my needs much better (I only needed daily candles back to the mid 90’s).

    Now with v11 what I can find through the door I decided was the wrong door has changed and the new toys and new functions might tempt me back through it.

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I’m not getting 200K candles in v11 demo via IG


Platform Support: Charts, Data & Broker Setup

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Vonasi @vonasi Moderator
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This topic contains 64 replies,
has 12 voices, and was last updated by Monobrow
5 years, 1 month ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 11/26/2020
Status: Active
Attachments: 10 files
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