Algo stopped Position closed

JS · Sat, 06 Sep 2025 21:59:52 +0000

Hi, I just received an email from IG saying a position was closed and the related algorithm stopped — on a Saturday evening… After checking, the position was closed and the system was flagged as stopped due to an external event. What puzzles me is that the trade, which had been in a loss, was closed in profit, about 165 points above Friday’s price… This appears to be IG-only: my IB position in the same market remained open as normal…

This topic has 125 replies, 17 voices, and was last updated 1 hour ago by Franro.

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09/16/2025 at 9:02 AM #250918
Nicolas
quote hole / quotation gap, create a console report through platform please

trades history + proorder list, modification planned for this afternoon

instrument not available, problem on IG side, we need a console report please
Nicolas
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09/16/2025 at 9:13 AM #250919

PeterSt

My technical report has been sent.

PeterSt
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09/16/2025 at 9:21 AM #250921

VinzentVega

Horrible. The backtests also yield different results. I’ve saved everything in Excel and it´s totaly diffrent now.

VinzentVega
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09/16/2025 at 9:26 AM #250922

phoentzs

I’m still missing US Tech Cash 1€ and SP500 Cash 1€ in the demo.

phoentzs
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09/16/2025 at 9:38 AM #250923

Mauro T. “Algorithm System”

This is what they told me from IG, I’m attaching the email:

“Latest news on PRT issues:

The hierarchical file is now working, and yesterday we verified that the scaling on the latest file is correct, so ProRealTime can read the data automatically as before.
All the new exchange IDs have been added to PRT, so the new markets are available, although I’ve seen a case where some indices aren’t showing up yet.
The historical data on the new epics isn’t all available yet, but they said it could take up to a week.

For the missing markets, the issue should be resolved today; for the missing data, by the end of the week.”

Mauro

Mauro T. “Algorithm System”
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09/16/2025 at 10:48 AM #250924

Franro

I’ve seen a case where some indices aren’t showing up yet.

Is it showing up for anyone? Is it startable for anyone I dont think so. Its the old instrument that is showing up, correct?

Franro
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