Algo stopped Position closed

JS · Sat, 06 Sep 2025 21:59:52 +0000

Hi, I just received an email from IG saying a position was closed and the related algorithm stopped — on a Saturday evening… After checking, the position was closed and the system was flagged as stopped due to an external event. What puzzles me is that the trade, which had been in a loss, was closed in profit, about 165 points above Friday’s price… This appears to be IG-only: my IB position in the same market remained open as normal…

This topic has 47 replies, 11 voices, and was last updated 2 hours ago by justisan.

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09/09/2025 at 7:28 PM #250605

Franro

Justisan, you must have the patience of a saint 😅 Don’t you ever get impatient? I guess you’ve been hardened by situations like this before!

Franro
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09/10/2025 at 8:02 AM #250611
Nicolas
Hello everyone,

Following the recent disruptions caused by IG’s migration of instrument lists, here is the latest update on the situation:

Nearly all instruments have now been restored in the platform.

Some users may still see duplicate instruments: please note that only one of them is tradable.

IG has confirmed that refunds will be processed. The procedure is as follows:

Open a support ticket with IG (either directly or via the Help menu in the platform).

IG will perform an internal analysis of the specific order(s) affected.

A refund ticket will then be opened. Please be aware that this process may take some time, as more than 10,000 orders were “moved” to new instruments by IG.

The root cause of the issue was that around 20 instruments (including major ones such as EUR/USD, BTC, GOLD, …) were split into nearly 200 different versions (depending on European regions) with new identifiers, which created unexpected disruptions in live trading.

I will continue to monitor the situation and share updates as they become available.

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JS, Franro, justisan, GraHal, JC_Bywan
Nicolas
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09/10/2025 at 8:21 AM #250612

justisan

Franro wrote:

Justisan, you must have the patience of a saint 😅 Don’t you ever get impatient? I guess you’ve been hardened by situations like this before!

I am definetely a saint, and because I am one, I just chill on the sofa, enjoy my espresso and wait until all others here in forum (possibly lost lot of money due to weekend’s desaster) contact IG, contact PRT and supply me with real-time updates on the situation.

justisan
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Algo stopped Position closed

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