On July 28th, while using PRT with my FX account at IG Japan, my 2 short lots of USD/JPY were automatically closed by PRT without my consent.
I was just placing a few buy orders for USD/JPY on PRT. I didn’t touch my existing USD/JPY short positions at all. Can you believe it?
IG Japan stated that a bug occurred due to the order processing system change implemented on July 28th.
Despite that, IG Japan refuses to restore my lost lots.
Has anyone else experienced the same thing?