USD/JPY position disappearance bug

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    J FUJI
    Participant
    Junior

    On July 28th, while using PRT with my FX account at IG Japan, my 2 short lots of USD/JPY were automatically closed by PRT without my consent.

    I was just placing a few buy orders for USD/JPY on PRT. I didn’t touch my existing USD/JPY short positions at all. Can you believe it?

    IG Japan stated that a bug occurred due to the order processing system change implemented on July 28th.

    Despite that, IG Japan refuses to restore my lost lots.

    Has anyone else experienced the same thing?

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USD/JPY position disappearance bug


Platform Support: Charts, Data & Broker Setup

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J FUJI @jfuji Participant
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Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 08/05/2026
Status: Active
Attachments: No files
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