Algo stopped Position closed
- This topic has 47 replies, 11 voices, and was last updated 2 hours ago by
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Hello everyone,
Following an incident that occurred on Saturday, IG has modified the mapping of some instrument IDs, which has caused incorrect identification of certain instruments within the ProRealTime platform. Please note that this issue is entirely the result of an error on IG’s side and is in no way related to a malfunction or failure of the ProRealTime platform.
At this time, we have no confirmed ETA for a fix—restoration might take several days.
In the meantime, here’s what you can do:
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Monitor updates from both IG and the ProRealTime support team for any announcements.
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Avoid modifying your code or automated strategies for now, as the mismatched instrument mappings could lead to unexpected behavior.
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Prepare a testing plan for when the issue is resolved:
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Verify that each instrument is correctly identified in ProRealTime.
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Ensure all order executions (entries, exits, stop-losses, etc.) function as expected.
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If you have doubts about existing live market orders, we recommend reaching out directly to IG to clarify their current status and ask for advice on how to manage them effectively under these circumstances.
We’ll update you as soon as we have reliable information about the fix.
Thanks for your patience and understanding.
4 users thanked author for this post.
Hi!
Support Team Message:
“We would like to inform you that on Saturday, September 6th, IG made significant changes to its instruments on the accounts of its European clients. It appears that the automatic services usually used for this type of modification were not activated by IG, which is causing impacts on the ProRealTime service.
The foreseeable consequences are as follows:
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Certain instruments are unavailable on the platform.
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The order history related to the affected instruments is missing.
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Automated strategies may progressively be stopped on the instruments modified by IG.
We regret this situation, which is beyond our control, and are working actively with the relevant teams to minimize its impact and restore normal operation.
We will keep you informed of any developments.”
4 users thanked author for this post.
A clear short message is about to be added on platform start page:
“An unexpected modification to the instrument universe by IG might affect your ProRealTime platform. This situation is beyond our control. Our teams are actively working to resolve it.”
1 user thanked author for this post.
Guys, somehow I don’t hear too much about the money (despite JS just posting). BUT :
Where I found my positions closed, under the hood they are not at all;
Yesterday I found this state/list on the IG platform explicitly showing closed positions, so I thought I was good. But today (markets open now) I see my portfolio vary more wildly than a EUR/USD rate would be able to incur for, and … I can find the positions in there after all. So what I showed yesterday (see below again, though from PRT), is just still active.
Unless I see ghosts (I really don’t want to), the issue is larger than “all is a problem of IG” (which clearly is the implied message so far). The cause may lay there, but what’s going on currently is beyond the cause – it is now the PRT platform misinforming us with plain wrong data (like explicitly showing positions closed, while they have not been closed).The Systems have been aborted all right, as thus the pending (protective) orders.
- The PRT Portfolio does not change a cent, so all looks to be fine.
- The IG platform’s Portfolio does change, but coincidently in an acceptable fashion because of being Long And Short at the same time.
- But nothing is correct because the positions are just still open without protection.
So be careful !!
1 user thanked author for this post.
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