alert not triggered

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  • #223319 quote
    benkunz
    Participant
    New

    Sometimes. I got the alert once when i expected it, and I also got one on the next day

    #223373 quote
    RafaelN
    Moderator
    Senior

    Hi,

    If you have problems on alerts, the easiest way to resolve it is to send a technical report to ProRealTime from the Help menu of the main window > Technical Support.

    Then :

    • Choose the right category
    • Select the concerned window of the impacted instrument in the drop-down menu.
    • Giving as much detail as possible, explain the issue you are having in the text box.
    • Click “Send report”

    This will send a report containing technical information concerning your platform to PRoRealTime, which will allow their technical team to run a diagnostic analysis of the issue you have come across.

    Raf

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alert not triggered


Platform Support: Charts, Data & Broker Setup

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benkunz @benkunz Participant
Summary

This topic contains 16 replies,
has 4 voices, and was last updated by RafaelN
2 years, 3 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 11/03/2023
Status: Active
Attachments: 7 files
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