alert not triggered

benkunz · Fri, 03 Nov 2023 07:33:49 +0000

Hi, I created an alert to be alerted when the price crosses the extra trend indicator (the blue dotted line on the screenshot). Yesterday the open price was at 31.25 and it closed at 32.225, while the indicator is at 31.4874, so the price and the indicator definitely crossed yesterday. But I didn’t get the notification. Any idea why ? For the record, I used to have the “verification of validity” set to “real time”. At that time I was getting several alerts during the day as the price could move around the indicator value, that’s why I switched to “current bar close”. But now, I don’t get any alert at all. thanks

This topic has 16 replies, 4 voices, and was last updated 6 months ago by RafaelN.

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11/07/2023 at 5:06 PM #223319

benkunz

Sometimes. I got the alert once when i expected it, and I also got one on the next day

benkunz
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11/08/2023 at 4:39 PM #223373
RafaelN
Hi,

If you have problems on alerts, the easiest way to resolve it is to send a technical report to ProRealTime from the Help menu of the main window > Technical Support.

Then :

Choose the right category

Select the concerned window of the impacted instrument in the drop-down menu.

Giving as much detail as possible, explain the issue you are having in the text box.

Click “Send report”

This will send a report containing technical information concerning your platform to PRoRealTime, which will allow their technical team to run a diagnostic analysis of the issue you have come across.

Raf
RafaelN
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ProRealTime

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