hello my broker just answered me following the report that I sent him for the “stop too close”

he replied:

“I want to draw your attention to the fact that our desk can change the minimum distances for stops, in times of increased volatility, for example, because your algorithm may not take these changes into account automatically. In addition, our desk does not update distances for demo accounts, hence the difference between your real account and your demo account. “

So do I have to put different timetables for the tralling stop?