Wrong charts / stock quotes on PRT?

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  • 10/03/2021 at 8:34 AM #178954 quote
    marie123
    Participant
    Junior

    Hello guys,

    I just wanted to know if you also experienced some wrong charts on PRT. I just looked at IP (International Paper) and saw that the chart on ProRealTime is completely wrong. Every other chart (TradingView, Barchart, Yahoo Finance, etc.) is different. I noticed that coincidentally because  there was a huge gap on the PRT chart from Sep 30 to Oct 01 and that gap is only on the PRT chart. Then I noticed that all highs and lows are totally wrong.

    I can’t imagine that a professional software like PRT offers such wrong charts. Even if I activate/deactivate dividends in the chart the chart is still wrong.

    Any ideas?

    10/03/2021 at 8:54 AM #178955 quote
    GraHal
    Participant
    Master

    Advise PRT on their Contact form on the link below

    https://www.prorealtime.com/en/contact?

    If your broker is IG then IG provide the data to power the Charts, but let us know how you get on please.

    10/03/2021 at 9:24 AM #178956 quote
    marie123
    Participant
    Junior

    I use the free version of PRT without any broker. So the EOD data is provided by PRT.
    I noticed different charts sometimes in the past but I thought the problems could occur because of the dividends. But on IP the differences to other charts are really huge.

    GraHal thanked this post
    10/04/2021 at 9:46 AM #178994 quote
    Maverick
    Moderator
    Average

    Hello Marie,

     

    Following your request, i invite you to send us a technical report from your platform.

    In order to allow us to analyze your platform, please send us a technical report following these instructions:

    – As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    – Please assure that the window concerned by this issue is open.
    – Click on “Help center”, then on “I have a technical problem”
    – Choose the category
    – Select the concerned window of the impacted instrument in the drop-down menu.
    – Giving as much detail as possible, explain the issue you are having in the text box.
    – Click “Send report”

    This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

    Thanks in advance,

     

     

    Victor from ProRealTime

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Wrong charts / stock quotes on PRT?


Platform Support: Charts, Data & Broker Setup

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marie123 @marie123 Participant
Summary

This topic contains 3 replies,
has 3 voices, and was last updated by Maverick
4 years, 4 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 10/03/2021
Status: Active
Attachments: No files
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