V11 issues being resolved update !

• 04/03/2021 at 8:23 PM #166127
  Kovit

  Other than Nicolas, Roberto and Grahal are we still keeping a central resource for dealing with v11 bugs ?

  I checked out the old wants and bugs list and it hadn’t been updated so assuming there must be another resource somewhere else ?

  Many Thanks

  Kovit

   

  

  Kovit

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  04/03/2021 at 9:01 PM #166129
  GraHal

  The central resource dealing with bugs is PRT Development.  We are not a party to their roadmap so we don’t know what bugs are being worked on.

  In my opinion, the most effective way to report bugs is to use the online PRT form below.

  https://www.prorealtime.com/en/contact

  Then complete our PRT Problem Log so community members on here can see what has been reported to PRT.
  

   

   

  1 user thanked author for this post.

  Kovit

  

  GraHal

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  04/06/2021 at 8:52 PM #166344
  Kovit

  No worries thanks GraHal, just feel a bit crappy about reposting some of these v11 bugs if they might have already been previously posted but aren’t immediately easy to find when ran through the search tab in the forum but maybe that’s influenced by my own experience of getting clients to consult a knowledge base before raising an incident. If people can help and educate themselves by finding their own answers easy enough it takes the burden off the support infrastructure.

  Anyway… my general feeling with v11 so far is to just stay away from it for another couple of months until the rollout and bug patching has finished, so will just pop in to the forum from time to time see how things are moving along.  Respect to you and the other forum support guys for the work you do.

   

  

  Kovit

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  04/07/2021 at 10:58 AM #166396
  GraHal

  Kovit wrote:

  my general feeling with v11 so far is to just stay away from it

  Mmm you may need to stay away for a long time? 🙁

  V11 has been out / available for nearly 3 years, admittedly not with loads of users until 2021.

  Kovit wrote:

  just feel a bit crappy about reposting some of these v11 bugs if they might have already been previously posted

  Only way to be 100% sure bugs are presented to / read by PRT is to submit the PRT form below (I know you know this).

  https://www.prorealtime.com/en/contact

  If PRT have resource available then I’m sure they look on this website for bugs to fix in PRT.

  If PRT do not have resource available (it seems that way?) then bugs submitted via the form above will be used as a triage list?

  If we don’t submit bugs via the PRT webform above then the bugs may never get fixed (as was the case with v10.3)??

   

  

  GraHal

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