the platform is Hanging

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  • 10/10/2021 at 9:11 PM #179322 quote
    IASD
    Participant
    Junior

    Good evening
    I am a new trader for the platform
    I have a problem that the platform is Hanging and I had to turn off the computer and turn it back on again and turn the platform on again.
    What is the reason and the solution?
    Thanks

    10/10/2021 at 11:10 PM #179326 quote
    PeterSt
    Participant
    Master

    Hi IASD,

    Small question : Are you using the API ?
    Reason I ask : 99,99% are not using the API and I don’t think “we” ever ran into such an issue. At least I myself have not ever seen it. “We” also would not care really (although a hanging PC is never a nice thing to run into), while using the API would make you out of control when it happens.

    Regards,
    Peter

    IASD thanked this post
    10/11/2021 at 6:09 AM #179334 quote
    IASD
    Participant
    Junior

     

    Good morning, Peter

    I didn’t use it . ( API )

    At the beginning of using the platform, there were no problems at all.

    Regards,

    10/11/2021 at 8:52 AM #179344 quote
    Nicolas
    Keymaster
    Master

    Very difficult to know why your platform is hanging, does it happens with a specific action?

    The best thing to do is to ask for a technical review of your problem by sending an email to contact@prorealtime.com

    There are some tips on how to resolve some issues on this page: https://www.prorealtime.com/en/faq/help_support

    IASD thanked this post
    10/11/2021 at 10:39 AM #179364 quote
    GraHal
    Participant
    Master
    IASD wrote:

    the platform is Hanging

    Have you saved / loaded your Platform up with many Strategies (> 15 or so) listed in the backtesting window?  See the squiggly white line on attached for the window I am referring to.

    IASD thanked this post
    Kik.jpg Kik.jpg
    10/11/2021 at 11:11 AM #179367 quote
    PeterSt
    Participant
    Master
    IASD wrote:

    At the beginning of using the platform, there were no problems at all.

    If this happens to you while backtesting (or you recently had a session of that) then “hanging” not uncommon at all.
    If this is the case, I can hand you a couple of hints to avoid this hanging.

    Peter

    IASD thanked this post
    10/16/2021 at 8:48 AM #179773 quote
    IASD
    Participant
    Junior

     

     
    Thank you all for your help,
    the problem  solved by my account manager and it seems from Java
     

    Regards,

    GraHal thanked this post
    10/17/2021 at 7:18 AM #179810 quote
    Patrick121916
    Participant
    New

    I’m having the same problem. How did you fix it?

    10/17/2021 at 7:53 PM #179830 quote
    IASD
    Participant
    Junior
    Patrick121916 wrote:

    I’m having the same problem. How did you fix it?

     
    The problem fixed by my account manager, by logging into my laptop with Time Viewer.

    She did a great job

    for her, thank you very much

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the platform is Hanging


Platform Support: Charts, Data & Broker Setup

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IASD @iasd Participant
Summary

This topic contains 8 replies,
has 5 voices, and was last updated by IASD
4 years, 5 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 10/10/2021
Status: Active
Attachments: 1 files
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