the platform is Hanging

• 10/10/2021 at 9:11 PM #179322
  IASD

  Good evening

  I am a new trader for the platform

  I have a problem that the platform is Hanging and I had to turn off the computer and turn it back on again and turn the platform on again.

  What is the reason and the solution?

  Thanks

  

  IASD

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  10/10/2021 at 11:10 PM #179326
  PeterSt

  Hi IASD,

  Small question : Are you using the API ?
  Reason I ask : 99,99% are not using the API and I don’t think “we” ever ran into such an issue. At least I myself have not ever seen it. “We” also would not care really (although a hanging PC is never a nice thing to run into), while using the API would make you out of control when it happens.

  Regards,
  Peter

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  IASD

  

  PeterSt

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  10/11/2021 at 6:09 AM #179334
  IASD

   

  Good morning, Peter

  I didn’t use it . ( API )

  At the beginning of using the platform, there were no problems at all.

  Regards,

  

  IASD

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  10/11/2021 at 8:52 AM #179344
  Nicolas

  Very difficult to know why your platform is hanging, does it happens with a specific action?

  The best thing to do is to ask for a technical review of your problem by sending an email to contact@prorealtime.com

  There are some tips on how to resolve some issues on this page: https://www.prorealtime.com/en/faq/help_support

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  IASD

  

  Nicolas

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  10/11/2021 at 10:39 AM #179364
  GraHal

  IASD wrote:

  the platform is Hanging

  Have you saved / loaded your Platform up with many Strategies (> 15 or so) listed in the backtesting window?  See the squiggly white line on attached for the window I am referring to.

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  IASD

  

  GraHal

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  10/11/2021 at 11:11 AM #179367
  PeterSt

  IASD wrote:

  At the beginning of using the platform, there were no problems at all.

  If this happens to you while backtesting (or you recently had a session of that) then “hanging” not uncommon at all.
  If this is the case, I can hand you a couple of hints to avoid this hanging.

  Peter

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  IASD

  

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  10/16/2021 at 8:48 AM #179773
  IASD

   

   

  Thank you all for your help,

  the problem  solved by my account manager and it seems from Java

   

  Regards,

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  GraHal

  

  IASD

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  10/17/2021 at 7:18 AM #179810
  Patrick121916

  I’m having the same problem. How did you fix it?

  

  Patrick121916

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  10/17/2021 at 7:53 PM #179830
  IASD

  Patrick121916 wrote:

  I’m having the same problem. How did you fix it?

   

  The problem fixed by my account manager, by logging into my laptop with Time Viewer.

  She did a great job

  for her, thank you very much

  

  IASD

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