I experienced very similar issues on 14 Aug, with a huge flurry of trades and some closing at stop levels outside the code parameters of my algos. Thank you to those who raised this and, as you have said, it does seem to be resolved now. Has anyone got a response to a support ticket that explains what went wrong, and has there been any suggestion of reimbursing any losses that this issue caused?
The information collected on this form is stored in a computer file by ProRealCode to create and access your ProRealCode profile. This data is kept in a secure database for the duration of the member's membership. They will be kept as long as you use our services and will be automatically deleted after 3 years of inactivity. Your personal data is used to create your private profile on ProRealCode. This data is maintained by SAS ProRealCode, 407 rue Freycinet, 59151 Arleux, France. If you subscribe to our newsletters, your email address is provided to our service provider "MailChimp" located in the United States, with whom we have signed a confidentiality agreement. This company is also compliant with the EU/Swiss Privacy Shield, and the GDPR.
For any request for correction or deletion concerning your data, you can directly contact the ProRealCode team by email at privacy@prorealcode.com
If you would like to lodge a complaint regarding the use of your personal data, you can contact your data protection supervisory authority.
Get Assistance
Assistance Type
Your Need
Proposed Solutions
Do you like cookies? 🍪 We use cookies to ensure you get the best experience on our website.
(Learn more)