Stopped Systems

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12/12/2025 at 7:03 PM #254516 quote

phoentzs
Participant

Master

I already mentioned this yesterday. No data for US500 at the moment. This time LIVE!!!

12/21/2025 at 12:28 PM #254702 quote

whateveritmightbe
Participant

New

Hi again,

I am still struggling with the EUR/USD mini on DEMO. Found out that my Instrument seems to be wrong when considering the Pip & Tick size (mine is 0,0001 and 0,00001). I checked with a buddy that is running IG/PRT in Sweden (while mine is in Germany). He got the right Pip & Tick size (0,1 and 1), see screenshot. Also manual trades on IG Demo show the same result. Any idea who and how this can be fixed?

Best,

Oliver

Screenshot-2025-12-20-at-12.23.18.jpg Screenshot-2025-12-21-at-12.23.46.jpg

12/21/2025 at 12:42 PM #254705 quote

Alessandro Furlani
Participant

Junior

You have to open a ticket to PRT, as for my experience the last problem on DAX where on PRT side not on IG

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12/21/2025 at 12:48 PM #254706 quote

whateveritmightbe
Participant

New

Thank you,

will do that, since i use PRT via IG, does the ticket go directly to PRT (prorealtime.com) or via the IG support first?

Best,

Oliver

12/21/2025 at 2:40 PM #254709 quote

GraHal
Participant

Master

If using PRT via IG, Tech Reports raised via Help > Technical Support (on PRT Platform) goes to IG first who – if they can’t sort it – forward the Report on to PRT for resolution.

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01/10/2026 at 12:46 PM #255193 quote

Snålänningen
Participant

Junior

DAX 1 Euro contract is missing in LIVE for me. Trading with IG. I already made a ticket. Is it same for anyone else?

01/10/2026 at 9:38 PM #255196 quote

GraHal
Participant

Master

If it’s any help, attached is what I see for DAX on my Demo CFD Account.

My Live Account is a UK SpreadBet Account, so that be no use as a comparison for you.

f6NrUrNIka.png

01/12/2026 at 10:41 AM #255216 quote

Snålänningen
Participant

Junior

Thanks Grahal. DAX got back for me during the day again.

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