setting stop loss and limits on charts

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  • 08/13/2019 at 4:31 PM #104681 quote
    mvinter
    Participant
    Average

    After placing trade I could then you the slide tool on the price on the chart to add stops and take profits (limits) I can not do this now only get option to close or partial clos ???  But can do on my phone and then return to chart on pc and adjust the set limits ??? can anyone help ????

    08/13/2019 at 4:34 PM #104682 quote
    mvinter
    Participant
    Average

    sorry should read

    After placing trade I could then add using  the slide tool hovering over the price placed on the chart to add stops and take profits (limits) I can not do this now only get option to close or partial clos ??? But can do on my phone and then return to chart on pc and adjust the set limits ??? can anyone help ????

    08/13/2019 at 6:29 PM #104694 quote
    GraHal
    Participant
    Master

    Yeah this happened to me a few weeks back and I thought … I’m sure I used to add stop and limit on a manual trade!?

    Anyway a few days later all was back to how it used to be and I’ve not thought about it since!

    Yeah it still works for me … see attached.

    I suggest you close your platform and open again and see if it all okay?

    What you mean by the slide tool??

    MVinter.jpg MVinter.jpg
    08/17/2019 at 9:49 AM #104909 quote
    Hansa
    Participant
    New

    I have the same problem. The sign with the price to set stop loss or limit is gone( when you have a trade open)I have tried to find a solution locking in different boxes to adjust settings. But i can´t find anything there.

    08/17/2019 at 10:48 AM #104918 quote
    GraHal
    Participant
    Master
    GraHal wrote:

    What you mean by the slide tool??

    Hansa wrote:

    The sign with the price to set stop loss or limit is gone

    I might be able to help, but I don’t fully understand the problem. What is the slide tool what is the sign?

    Please are you able to provide screen shots of the slider tool and where the sign used to be??

    08/17/2019 at 8:12 PM #104951 quote
    mvinter
    Participant
    Average

    screenshot of stops and limits attached

    the facility of placing these after a trade is placed has disappeared when trading at market but if I do a limit order or stop order it is still available ???

    Screenshot-16.png Screenshot-16.png
    08/25/2019 at 10:00 PM #105536 quote
    mvinter
    Participant
    Average

    Can this get resolved by technical    ?????????

    08/26/2019 at 9:35 AM #105550 quote
    Vonasi
    Moderator
    Master
    mvinter wrote:

    Can this get resolved by technical ?????????

    Have you sent a technical report via your platform?

    This forum is monitored by PRT from time to time as an extra level of customer service but is not a PRT’s forum. Usually sending a technical report directly to them with a link to here of any relevant topics is the best first approach to getting an issue solved or an answer to why something has changed on their platform. With either form of contact usually some patience is needed due to the complicated links caused by differing customer service levels based on account type and due to the communications required between the broker and PRT!

    08/26/2019 at 11:41 AM #105571 quote
    Hansa
    Participant
    New

    Yes!

    Now it´s done. Hoping they can solve my problem.

    Thank you

    Hans

    08/26/2019 at 2:32 PM #105581 quote
    mvinter
    Participant
    Average

    Not cured yet and now if you add another order it puts the orders together instead of keeping them separate on the on chart signpost and still cant enter stop and limit positions from the chart.  what is going on.

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setting stop loss and limits on charts


Platform Support: Charts, Data & Broker Setup

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mvinter @mvinter Participant
Summary

This topic contains 9 replies,
has 4 voices, and was last updated by mvinter
6 years, 5 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 08/13/2019
Status: Active
Attachments: 2 files
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