Quantity automatically sets to 5

margincallcat · 2018-04-30T10:49:43+00:00

My quantity automatically switches to 5 (units/contracts) whenever i change a market. Anyone has the same problem?

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04/30/2018 at 11:49 AM #69446 quote

margincallcat
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My quantity automatically switches to 5 (units/contracts) whenever i change a market. Anyone has the same problem?

04/30/2018 at 1:03 PM #69462 quote

GraHal
Participant

Legend

I guess you mean when manually trading?

If you input 1 does the 1 then go red? If Yes, this means that 1 is not allowed for that Market so increment by 1 and you may end up at 5 before it goes to black??

04/30/2018 at 1:05 PM #69463 quote

GraHal
Participant

Legend

lebrinque wrote:

automatically switches to 5

What value does it switch from?

There is a setting somewhere for default Lot size. Mmm maybe not as I can’t find it?

04/30/2018 at 1:59 PM #69470 quote

margincallcat
Participant

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Yes when trading manually but thats not the issue. This problem occurs on markets that allow 1 contract (eur/usd, Dax etc.) So now i have several times opened 5 contracts when i wanted to open less – which isnt optimal.

So the issue is that i can be trading on 1 contract per order – change market – then change back – and it has “pre selected” 5 contracts for the order.

So its no a “minimum contract” issue.

04/30/2018 at 2:55 PM #69480 quote

GraHal
Participant

Legend

ah is it saved for that template maybe?

Try setting to 1 and then go File, Save as *** then change Market and see if it is still at 1??

Then File, Quit, Save open again the Platform and let us know the outcome?

06/06/2018 at 4:15 PM #72495 quote

Carine
Moderator

Average

Hello,

If you change the quantity on a value, the quantity will remain on this value.
The quantity by default is 1.

In order to allow us to analyze your platform, please send us a technical report following these instructions:

– As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
– Please assure that the window concerned by this issue is open.
– Click on “Technical support”
– Choose the category (e.g. “Data” for a spike)
– Select the concerned window in the drop-down menu.
– Giving as much detail as possible, explain the issue you are having in the text box.
– Click “Send report”

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Regards,

Carine
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