PRT lagging and not executing

Raspberri · Mon, 22 Jan 2024 07:54:41 +0000

Hello all, PRT is severely lagging for me (broker = IG). Stops that have already been moved by automated systems are not reflected correctly on PRT, orders show as not executed (only transmitted) but were opened with IG. ProOrder AutoTrading (where Live systems are shown) is not updating properly and ‘failed systems’ cannot be stopped/moved to the inactive systems part. I have submitted a request via the platform but was wondering if there is anything else I can do? I saw that someone else also recently had issues. Thanks!

This topic has 17 replies, 7 voices, and was last updated 3 months ago by GraHal.

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01/22/2024 at 1:15 PM #226719

Nicolas

The connectivity issue is now resolved. In the event of a complaint, I suggest you go through the support request integrated into the platform.

Nicolas
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01/22/2024 at 1:18 PM #226721

Mr.Mjau

Had 2 algos stopped last night. One should have stopped the other should not have. The one that shouln’t have stopped shows -16000€ in PRT and -180€ when I look at it at IG. If it haden’t been stopped out it be in the green now….

Mr.Mjau
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01/22/2024 at 3:10 PM #226726

GraHal

IMO something is still not right?

Since v12 I’ve had almost no stoppages of Algos; now, several that I started just late morning today are already showing ‘Stopping’. Also many more are still showing ‘Stopping’ since the weekend.

Above is in Demo.

GraHal
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