PRT-IG Demo today is crazy

• 04/02/2024 at 3:02 PM #230911
  MaoRai54

  I just opened my demo and I found a crazy value for my portfolio.

  Yesterday I had approx 3.800 euro and today 2.5 millions !!!!

  and no trade to justify that value.

  do you had the same?

  

  MaoRai54

  Participant

  Topics: 27

  Replies: 76

  Been thanked: 8 times
  04/02/2024 at 3:14 PM #230912
  RafaelN

  Hello,

  In order to allow PRT to analyze your platform, please send them a technical report following these instructions:

  • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
  • Please assure that the window concerned by this issue is open.
  • Click on “Help center”, then on “I have a technical problem”
  • Choose the category
  • Select the concerned window of the impacted instrument in the drop-down menu.
  • Giving as much detail as possible, explain the issue you are having in the text box.
  • Click “Send report”

  This will send  them a report containing technical information concerning your platform, which will allow their technical team to run a diagnostic analysis of the issue you have come across.

  1 user thanked author for this post.

  MaoRai54

  

  RafaelN

  Moderator

  ProRealTime

  Topics: 14

  Replies: 215

  Been thanked: 45 times
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