Large Errors in Gain Today

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  • 08/03/2026 at 12:14 PM #263117 quote
    unique
    Participant
    New

    Hi


    I’ve used ProRealTime through a live IG account for many years and have come across this problem occasionally, and complained about it to IG, who have assured me they have passed the issue on to PRT. But it has still happening, and more frequently now.


    My Gain Today field (both in the Open Positions and Instrument Chart windows) shows that I have lost many thousands of pounds, often much more than the total value of my account. In reality, I have normally only gained or lost a few pounds. The Latent Gain field is usually correct.


    Right now, for example, Gain Today is showing that I have lost £3295, when in reality I have lost about £3 – as checked on my IG live account.


    Thanks


    Mark

    08/03/2026 at 12:26 PM #263118 quote
    GraHal
    Participant
    Master

    Yes I have experienced the same recently on Auto-Systems on my Demo Account.

    One example on 1 System:

    • On the ‘running Systems window’ under Total Gain, I was showing -£53.437 Loss.
    • The stats for closed trades showed +£378 Gain.


    I’ve had similar ‘gain corruption’ in the past, although not for maybe 12 months or so. The bug seems to surface occasionally and wreak havoc with our historic performance / Stats.

    We will be hopping mad if the same bug appears in v13!

    unique and Iván González thanked this post
    08/04/2026 at 8:38 AM #263140 quote
    unique
    Participant
    New

    I just found it surprising that PRT didn’t respond after I reported it – it’s quite a serious problem for manual trading.


    But I guess if I’m the only one (in the world?) that is seeing this on a live (non-demo) account, it’s not worth their time to bother.

    08/04/2026 at 8:47 AM #263141 quote
    Nicolas
    Keymaster
    Legend

    Hello Unique,

    I will try to know more about your issue, I just made a Connect demand with you, please accept so you can give me your account number (mandatory to retrieve your query in all the tickets passed by IG).

    unique thanked this post
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Large Errors in Gain Today


Platform Support: Charts, Data & Broker Setup

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unique @unique Participant
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This topic contains 3 replies,
has 3 voices, and was last updated by Nicolas
4 days, 19 hours ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 08/03/2026
Status: Active
Attachments: No files
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