PRT HTTP ERROR 500

• 11/29/2023 at 6:35 PM #224593
  PeterSt

  Aha, and after clicking that (thank you, GraHal) the below appears.
  I think we are too much used to “Start the old version” so intuitively I wasn’t even going to look in there. And now I suppose starting V11.1 won’t be possible any more for Demo ?
  (not that I care ! 🙂 )

  

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  11/29/2023 at 7:46 PM #224598
  Franro

  I can press Launch ProRealTime as your attached picture says. But after that I get to the ERROR 500 site. I thought it was cache but tried in inkognito and cleared cache.

  

  Franro

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  11/29/2023 at 7:49 PM #224599
  Franro

  I have also contacted IG about the issue.

  

  Franro

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  11/29/2023 at 8:49 PM #224600
  GraHal

  PeterSt wrote:

  so intuitively I wasn’t even going to look in there.

  So how / where do you / did you start v11 from … I’m intrigued now!  I thought there was only 1 way to start PRT with IG … as my screenshot??

  

  GraHal

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  11/29/2023 at 9:38 PM #224602
  beddav

  I have the exact same problem since yesterday (11/28). I have tried on three diffrent computers, tried two diffrent ISP, uninstalling and installing a couple of times.

  When starting PRT by the yellow arrow i get a new window saying that the page doesnt work, HTTP error 500, and that “prt-demo.md.it-finance.com cant handle my request at the moment”

  See the attached screenshot (on swedish, but the translation is above).

  Brave browser (also tried Chrome with the same result)

  I am realy new to PRT, only got one day on it while it worked… so, yeah 😉

   

  //David

  

  beddav

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  11/30/2023 at 11:44 AM #224621
  Franro

  It seems to be fixed now, was a issue between IG/PRT

  2 users thanked author for this post.

  robertogozzi, GraHal

  

  Franro

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  11/30/2023 at 2:17 PM #224642
  PeterSt

  GraHal wrote:

  PeterSt wrote:

  so intuitively I wasn’t even going to look in there.

  So how / where do you / did you start v11 from … I’m intrigued now! I thought there was only 1 way to start PRT with IG … as my screenshot??

  GraHal :

  Ehh … ehhh … ehh …

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  It just changed !!!
  So I can’t show you any more.

  BUT

  see below.

  Am I the first ? possibly. I threw myself at the lions this morning and told it was fine to be a Guinee Pig. I was not notified about anything, but it is there.
  Oops.

  So now I am on V12 in Live.

  

  PeterSt

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  12/06/2023 at 2:27 PM #224957
  GraHal

  Franro wrote:

  It seems to be fixed now, was a issue between IG/PRT

  I just got ERROR 500 several times on Demo when trying to backtest an Algo.

  It was intermittent … sometimes it would give Error 500 and then – after me doing nothing – the Algo would run okay with no error.

   

  

  GraHal

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