PRT HTTP ERROR 500

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11/29/2023 at 6:35 PM #224593 quote

PeterSt
Participant

Master

Aha, and after clicking that (thank you, GraHal) the below appears.
I think we are too much used to “Start the old version” so intuitively I wasn’t even going to look in there. And now I suppose starting V11.1 won’t be possible any more for Demo ?
(not that I care ! 🙂 )

image_2023-11-29_183417264.png

11/29/2023 at 7:46 PM #224598 quote

deleted23092025
Participant

New

I can press Launch ProRealTime as your attached picture says. But after that I get to the ERROR 500 site. I thought it was cache but tried in inkognito and cleared cache.

11/29/2023 at 7:49 PM #224599 quote

deleted23092025
Participant

New

I have also contacted IG about the issue.

11/29/2023 at 8:49 PM #224600 quote

GraHal
Participant

Master

PeterSt wrote:

so intuitively I wasn’t even going to look in there.

So how / where do you / did you start v11 from … I’m intrigued now! I thought there was only 1 way to start PRT with IG … as my screenshot??

11/29/2023 at 9:38 PM #224602 quote

beddav
Participant

New

I have the exact same problem since yesterday (11/28). I have tried on three diffrent computers, tried two diffrent ISP, uninstalling and installing a couple of times.

When starting PRT by the yellow arrow i get a new window saying that the page doesnt work, HTTP error 500, and that “prt-demo.md.it-finance.com cant handle my request at the moment”

See the attached screenshot (on swedish, but the translation is above).

Brave browser (also tried Chrome with the same result)

I am realy new to PRT, only got one day on it while it worked… so, yeah 😉

//David

PRT.jpg

11/30/2023 at 11:44 AM #224621 quote

deleted23092025
Participant

New

It seems to be fixed now, was a issue between IG/PRT

GraHal and robertogozzi thanked this post

11/30/2023 at 2:17 PM #224642 quote

PeterSt
Participant

Master

GraHal wrote:

PeterSt wrote:

so intuitively I wasn’t even going to look in there.

So how / where do you / did you start v11 from … I’m intrigued now! I thought there was only 1 way to start PRT with IG … as my screenshot??

GraHal :

Ehh … ehhh … ehh …

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

It just changed !!!
So I can’t show you any more.

BUT

see below.

Am I the first ? possibly. I threw myself at the lions this morning and told it was fine to be a Guinee Pig. I was not notified about anything, but it is there.
Oops.

So now I am on V12 in Live.

image_2023-11-30_140806914.png image_2023-11-30_141012272.png image_2023-11-30_141305039.png image_2023-11-30_141420164.png

12/06/2023 at 2:27 PM #224957 quote

GraHal
Participant

Master

wrote:

It seems to be fixed now, was a issue between IG/PRT

I just got ERROR 500 several times on Demo when trying to backtest an Algo.

It was intermittent … sometimes it would give Error 500 and then – after me doing nothing – the Algo would run okay with no error.
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