PRT HTTP ERROR 500

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11/29/2023 at 9:49 AM #224544 quote

deleted23092025
Participant

New

I can not start ProRealTime Demo. When I try to open PRT through IG it gives me website error “HTTP ERROR 500”.

It has been like this for yesterday.

Anyone else have same issue?

11/29/2023 at 10:01 AM #224547 quote

GraHal
Participant

Master

I just opened Demo v12, I did get a somewhat different (than yesterday) splash screen, but Demo opened okay.

Have you tried reinstalling the PRT Launcher?

Also try restarting your PC?

11/29/2023 at 11:02 AM #224550 quote

deleted23092025
Participant

New

When I press Open ProRealTime from IG:s website when it changes to “https://prt-demo.md.it-finance.com/ProRealTime_demo/itcharts_launcher.phtml?” I get the “HTTP ERROR 500″.

I have no problem opening live PRT but demo gives the website error.

I have restarted PC, but not reinstalling the PRT launcher but I do not think that is the problem. The problem is with the server.

11/29/2023 at 11:06 AM #224551 quote

GraHal
Participant

Master

Do you see attached?

Have you tried clicking on the ‘Are you having trouble starting ProRealTime ? Click here to easily solve the issue‘ at bottom of attached splash screen?

Screenshot-2023-11-29-100455.png

11/29/2023 at 11:11 AM #224553 quote

deleted23092025
Participant

New

I do not get that screen at all I am getting 500 error

A40464B0-3F4F-40B6-B224-68EFBCC01C5D.jpg

11/29/2023 at 11:48 AM #224555 quote

GraHal
Participant

Master

wrote:

but not reinstalling the PRT launcher

Worth a try?

Was Demo v12 working okay yesterday?
I can’t think of anything else to try for now.

So Live on v11 is working fine ?

Doesn’t look like anybody else is having the same problem as you?

11/29/2023 at 12:00 PM #224556 quote

deleted23092025
Participant

New

How do I do that?

No same issue yesterday.

11/29/2023 at 12:06 PM #224558 quote

GraHal
Participant

Master

wrote:

How do I do that?

How do you do what … reinstall Launcher?

Have you ever had v12 working yet on Demo?

11/29/2023 at 12:14 PM #224559 quote

deleted23092025
Participant

New

Yeah reinstall it.

No I have not yet.

11/29/2023 at 1:45 PM #224564 quote

GraHal
Participant

Master

You need a different PRT Launcher for v12 (than you have been using for v11).

11/29/2023 at 3:05 PM #224568 quote

deleted23092025
Participant

New

Do I need to install something specific?

11/29/2023 at 4:23 PM #224569 quote

GraHal
Participant

Master

You need to click on V12 Launcher or something similar after slecting ProRealTime Demo on your IG Dashboard.

11/29/2023 at 4:37 PM #224571 quote

PeterSt
Participant

Master

GraHal, FYI : I would not know where to find this. Hence (??) it is just not there.
Actually I am waiting for the working out of this topic, to see whether it helps me. Otoh, I don’t need V12 at all for IG-Demo (for IG-Live, yes but this won’t be available yet).

So I suppose you received an email at some stage, and in there you were told what to do/click/install in order to play with V12 ?

11/29/2023 at 5:04 PM #224572 quote

GraHal
Participant

Master

No email, I just clicked on V12 as in the screenshot I posted 9 posts above.

So and / or PeterSt post a screeshot of what you do see after you click on Launch ProrealTime as shown in attached at yellow arrowhead.

Screenshot-2023-11-29-160313.png

11/29/2023 at 5:34 PM #224574 quote

robertogozzi
Moderator

Master

I am not getting any error on borh demo and real accounts.

I think GraHal‘s advice should work.

If it doesn’t try contacting PRT.

GraHal thanked this post
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