Prorealtime doesn’t open, how to re install?

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01/14/2026 at 12:09 PM #255284 quote

dj2045
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New

I am an IG client and I have been using the software. In the past few days it has decided
not to work. I have cleared everything and have tried to reinstall the software but, with no success.
What is the culprit here? I have not reorganised my current setup so I cannot understand what has gone wrong?
Thanks.

01/14/2026 at 12:27 PM #255285 quote

GraHal
Participant

Master

dj2045 wrote:
it has decided not to work
Please describe what ‘not to work’ is exactly? Screenshots of any error messages will also help?

01/14/2026 at 2:14 PM #255286 quote

Iván González
Moderator

Master

Have you opened a support ticket?

01/14/2026 at 3:40 PM #255287 quote

dj2045
Participant

New

First, I see a message from the finder saying that there is no application to open Prorealtime then

when the prorealtime box appears I follow all the instructions to the end but nothing happens at the end

and the software doesn’t open.

Thanks for the support, I was unable to load the pictures due to file restriction.

01/14/2026 at 4:46 PM #255288 quote

GraHal
Participant

Master

dj2045 wrote:
I have been using the software.
When did you last use PRT succesfully?

01/14/2026 at 5:11 PM #255290 quote

dj2045
Participant

New

I saved everything on Tuesday evening and on Wednesday morning it didn’t open.

01/14/2026 at 5:56 PM #255291 quote

GraHal
Participant

Master

dj2045 wrote:
I was unable to load the pictures due to file restriction
Was the filesize over the limit of 2.93MB. Try a smaller pic / filesize as a ss will help loads to fault find your problem.

01/14/2026 at 7:47 PM #255295 quote

dj2045
Participant

New

The photos that you have requested.
9C4D619C-B80C-4505-93F7-3F1CB77CBEE9_1_201_a.jpg

01/14/2026 at 8:09 PM #255301 quote

GraHal
Participant

Master

Mmm I login to PRT by first opening my IG Dashboard as 1st image attached and clicking on Launch ProRealTime (see green arrowhead) Then I click on Launch Your Platform as shown on the 2nd image. ProRealTime v12 Please can you try as above?
ztqSR3SQEh.png AlStyBAZAD.jpg

01/15/2026 at 4:10 PM #255328 quote

dj2045
Participant

New

I have followed your instructions but as I have said before the picture reinforces my argument.
The-innovative-analysis-and-trading-software.jpg

01/15/2026 at 6:03 PM #255332 quote

GraHal
Participant

Master

So what happens when you click on ‘Download and Install the ProRealTime Launcher (in the big blue shaded box)?

01/15/2026 at 6:50 PM #255336 quote

dj2045
Participant

New

I am grateful for your help and input PRT is now up and running.
GraHal thanked this post
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