Prorealtime

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Viewing 12 posts - 1 through 12 (of 12 total)
  • 01/14/2026 at 12:09 PM #255284
    dj2045

    I am an IG client and I have been using the software. In the past few days it has decided

    not to work. I have cleared everything and have tried to reinstall the software but, with no success.

    What is the culprit here? I have not reorganised my current setup so I cannot understand what has gone wrong?

    Thanks.

     

     

    01/14/2026 at 12:27 PM #255285
    GraHal
    dj2045 wrote:

    it has decided not to work

    Please describe what ‘not to work’ is exactly?

    Screenshots of any error messages will also help?

     

    01/14/2026 at 2:14 PM #255286
    Iván

    Have you opened a support ticket?

    01/14/2026 at 3:40 PM #255287
    dj2045
    First, I see a message from the finder saying that there is no application to open Prorealtime then
    when the prorealtime box appears I follow all the instructions to the end but nothing happens at the end
    and the software doesn’t open.
    Thanks for the support, I was unable to load the pictures due to file restriction.
    01/14/2026 at 4:46 PM #255288
    GraHal
    dj2045 wrote:

    I have been using the software.

    When did you last use PRT succesfully?

    01/14/2026 at 5:11 PM #255290
    dj2045

    I saved everything on Tuesday evening and on Wednesday morning it didn’t open.

    01/14/2026 at 5:56 PM #255291
    GraHal
    dj2045 wrote:

    I was unable to load the pictures due to file restriction

    Was the filesize over the limit of 2.93MB.

    Try a smaller pic / filesize as a ss will help loads to fault find your problem.

    01/14/2026 at 7:47 PM #255295
    dj2045

    The photos that you have requested.

    01/14/2026 at 8:09 PM #255301
    GraHal

    Mmm I login to PRT by first opening my IG Dashboard as 1st image attached and clicking on Launch ProRealTime (see green arrowhead)

    Then I click on Launch Your Platform as shown on the 2nd image.

    ProRealTime v12

    Please can you try as above?

    01/15/2026 at 4:10 PM #255328
    dj2045

    I have followed your instructions but as I have said before the picture reinforces

    my argument.

    01/15/2026 at 6:03 PM #255332
    GraHal

    So what happens when you click on ‘Download and Install the ProRealTime Launcher (in the big blue shaded box)?

    01/15/2026 at 6:50 PM #255336
    dj2045

    I am grateful for your help and input PRT is now up and running.

    1 user thanked author for this post.
    avatar GraHal
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