Objects disapear when changing timeframe

• 09/04/2023 at 6:03 PM #220326
  benkunz

  Hi,

  on the mobile version (maybe also with the java client), when i change the timeframe, i lose all my drawings/objects. Is there anything i could do to prevent this ? Some settings to change maybe ?

  thanks

  

  benkunz

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  09/04/2023 at 6:41 PM #220328
  GraHal

  On a Desktop there is a Setting to show (or not show) Objects on Higher and / or Lower Timeframes.

  Settings > Platfrom > Charts > Right Hand side 2nd from bottom (my snippett tool is playing up sorry … else I would post a screenshot).

  

  GraHal

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  09/04/2023 at 7:43 PM #220330
  benkunz

  I found the settings. It had an effect in the desktop application, but on the mobile version, I still lose all of my drawings when I change the time frame

  

  benkunz

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  09/04/2023 at 7:48 PM #220331
  GraHal

  Is there not a separate Setting for the mobile version?

  What mobile version anyway … mobile PRT (as below via m.prorealtime.com) or mobile IG App?

  https://www.prorealtime.com/en/market-data-smartphone-app

  

  GraHal

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  09/04/2023 at 8:42 PM #220335
  benkunz

  I meant m.prorealtime.com

  

  benkunz

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  09/04/2023 at 9:01 PM #220337
  benkunz

  from m.prorealtime.com, I managed from the preferences to show the drawings on the smaller time frame, but nothing on bigger timeframe. That’s a shame. On the desktop version, we can choose to show the drawing on smaller+bigger T.F.

  

  benkunz

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  09/04/2023 at 9:22 PM #220338
  GraHal

  If you show / set up your preferred Objects on highest timeframe you are likely to use then these Objects will show on all lower timeframes?

  

  GraHal

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  09/04/2023 at 9:29 PM #220339
  benkunz

  Yeah, i guess i could redo my drawings on a higher TF, but then it’ll be complicated to precisely create the objects on a monthly TF if i want to be able to see them on an hourly TF…

  

  benkunz

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  09/04/2023 at 9:37 PM #220340
  GraHal

  Can you not set Objects up on 2 or 3 separate Templates (or Workspaces I think they are now called) and then save each as a separate Name, e.g, Monthly, Weekly, Daily, Hourly?

  Takes a few seconds to open a saved Workspace?

  Just ideas that are occuring to me.

  

  GraHal

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  09/06/2023 at 4:27 PM #220443
  RafaelN

  Hello, you can do this on the mobile version by selecting the objet on your chart and pressing the 3 vertical dots at the top right of the screen to open the settings menu. Then bottom right press “Use platform options settings” and you’ll have the various options there.

  

  RafaelN

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  09/06/2023 at 7:44 PM #220463
  benkunz

  RafaelN, nice suggestion, but unfortunately, it is not working. I inspected the settings of a drawn rectangle with the 3 dot button. It was set to “resume platform settings”. In the desktop app, it is set to transfer objects to all timeframes (see screenshot), but it is just not working. My rectangle disappear if I switch a bigger TF. If I switch to a smaller TF, then the rectangle is still there. I don’t get it…

  

  benkunz

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  09/14/2023 at 9:50 AM #221011
  RafaelN

  The setting of reusing the settings of the platform doesn’t seem to work well (I’ve just sent a message to PRT’s tech team so they would look into it), but otherwise the other settings (in the same menu) where you can manually chose to transfer object to so or so timeframes does work and is saved correctly from what I saw when testing it.

  

  RafaelN

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  09/28/2023 at 2:02 PM #221745
  RafaelN

  FYI the PRT tech team advised that this would be fixed in the next update of the mobile version, so probably between now and in a couple of weeks

  

  RafaelN

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