No contact from Technical support?

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  • 06/10/2024 at 2:19 PM #233683 quote
    StefanLee
    Participant
    New

    Hello!

    I have an issue where PRT had technical problems in january and erroneously list three automatic trades as huge losses…but they were never executed. Therefore my P/L is way off and it screws up all my history.

    I have submitted a ticket a good while back but no reply or anything. Is there a way to contact PRT technical support any other way than through PRT itself? Because obviouosly that didn´t work and I as far as I know didn´t recieve a ticket number either.

    Does anyone know what I should do?

    /Thanks

    06/10/2024 at 2:44 PM #233685 quote
    GraHal
    Participant
    Master
    StefanLee wrote:

    erroneously list three automatic trades as huge losses…but they were never executed.

    Did you lose real money due to above?
    If Yes to my question above, and you are with IG as broker then you should contact IG.

    06/11/2024 at 7:27 AM #233717 quote
    Iván González
    Moderator
    Master

    Hi!
    very rare…
    Are you with a demo account? If not, wich broker are you trading with?

    06/11/2024 at 3:51 PM #233751 quote
    several
    Participant
    New

    My experience of technical support is not good. In fact I will leave soon because of it. The app has various bugs and issues and unlike other platforms, responses to technical queries are not guaranteed.

    I think around only 50% of my queries have been responded to.

    StefanLee thanked this post
    06/12/2024 at 5:58 AM #233776 quote
    StefanLee
    Participant
    New

    Thanks for the advice!

    I did not lose real money. Three actual (positive) trades done were not logged in PRT but instead shows three errouneous ones. I´d most like for the correct ones to be added in but in all fairness, I´d settle for the three wrong ones just being removed…

     

    I did contact IG support, but they sadly couldn´t help me.

    06/14/2024 at 7:47 PM #233880 quote
    Mr.Mjau
    Participant
    New

    Also had a mega (paper) loss in my statistic from January, it will not get fixed. I do my statistics manually after that.

    StefanLee thanked this post
    06/14/2024 at 9:27 PM #233885 quote
    GraHal
    Participant
    Master

    I’ve also had massive mis-calculations … I mostly stop the Algo, note down correct Gains and No. of Trades thus far in the Notes section and start the Algo again.

    For whatever the reason I’ve left one running so just for the record, an example … miscalc at £68K+, should be £2K+ as shown on the Detailed Report on attached screenshot.

    StefanLee thanked this post
    Screenshot-2024-06-14-212125.png Screenshot-2024-06-14-212125.png
    06/15/2024 at 12:09 PM #233897 quote
    StefanLee
    Participant
    New

    Ok, I see that several of you have the same issues. That´s too bad! I´ll do it manually then.

    Thanks everyone for the help,

    /Stefan

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No contact from Technical support?


Platform Support: Charts, Data & Broker Setup

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StefanLee @stefanlee Participant
Summary

This topic contains 7 replies,
has 5 voices, and was last updated by StefanLee
1 year, 8 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 06/10/2024
Status: Active
Attachments: 1 files
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