Missing Dax data on IG Platform

mcosta · 2018-03-25T08:07:49+00:00

Hi, This mornig my ProOrder Platform is not showing the running system related to DAX; also DAX chart are unavailable from PRT. is anyone experiencing the same problem?

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03/25/2018 at 9:07 AM #66298 quote

mcosta
Participant

Average

Hi,

This mornig my ProOrder Platform is not showing the running system related to DAX; also DAX chart are unavailable from PRT.

is anyone experiencing the same problem?

03/25/2018 at 9:13 AM #66299 quote

Andyswede
Participant

Master

Hi and good morning! Same for me with US Crude and S&P 500, it have happened before at weekends and fixed until Monday, I hope it will be the case this time too 🙂

Regards, Andreas

03/25/2018 at 9:55 AM #66302 quote

GraHal
Participant

Master

Yeah me too … DAX not available!

03/25/2018 at 10:41 AM #66313 quote

Juan Salas
Participant

Master

Missing the DAX 1€ in Spain too, and also in IG Switzerland.

03/25/2018 at 10:47 AM #66315 quote

GraHal
Participant

Master

I’m sure I’m missing loads and loads of Systems in the running / not running window also … maybe it’s all the DAX Systems.

I say I’m sure / a bit vague as I had a big clearout yesterday and exported several hundred systems from my Platform to my PC! I feel better for it too! For the first time as long as I can recall I have zero listings of Systems under development in both Demo and Live!

Just hope all the running / not running listings return by tomorrow!? Anybody ‘lost’ running systems this morning – see attached for the screen I am talking about.

Cheers
GraHal

GH.jpg

03/25/2018 at 10:55 AM #66317 quote

Nicolas
Keymaster

Legend

Same for me. Problem also discussed in this French topic: Bug liste valeurs Indices & Commo PRT/IG V10.3 25.03.2018

Trying to get infos.

GraHal thanked this post

03/25/2018 at 11:22 AM #66324 quote

Inertia
Participant

Master

Same here too. The platform is free of any trading sys…no more equity curve… A little bit scary I would say…

I’ll go for a glass of wine to chillax… 😉

03/25/2018 at 11:48 AM #66325 quote

DonMasser
Participant

New

Yes all my DAX templates are missing… A load of work gone, so hopeful that this is temporary!!

03/25/2018 at 12:34 PM #66326 quote

verdi55
Participant

Veteran

Yes, all DAX charts have been set to S&P 500 in my account. I don’t save anything when I exit…

Also, all running and stopped auto trading systems have disappeared; I suppose something needs to be re-started ?

03/25/2018 at 2:12 PM #66331 quote

Vonasi
Moderator

Master

You’d have to guess that it is weekend maintenance and hopefully everything will be back to normal before the markets open. Either that or something is broken and we have to hope that there is a backup!

03/25/2018 at 3:07 PM #66336 quote

Eric
Participant

Master

maybe it has something with the change of time (daylight saving) i remember once before it was some problem?

have anyone tried to contact helpdesk?

https://twitter.com/IGClientHelp/status/977196640946843649

03/25/2018 at 5:28 PM #66360 quote

DonMasser
Participant

New

I’m staggered by how calmly everyone is taking this. I have been on with IG and they dont know where the DAX has gone, its not appearing in ProRealtime FINDER.

Are there just not many people trading the DAX indices, no automated trading engines etc. I thought there was 7 day support from ProRealtime?

GraHal thanked this post

03/25/2018 at 5:40 PM #66364 quote

Inertia
Participant

Master

Pressure is gradualy rising up as the end of this day is showing up and yet no information received nor any action plan offered … !?

I do guess that a bunch of people may be currently working on this issue.

03/25/2018 at 6:06 PM #66369 quote

mr blue
Participant

Senior

All 1 Euro Contracts are missing so far.

And to make it even worse, the running systems based on 1E contracts have been removed from the pro auto trading window!

fcuk

03/25/2018 at 6:07 PM #66370 quote

GraHal
Participant

Master

DonMasser wrote:

I’m staggered by how calmly everyone is taking this

We’re not calm, we are shi***ng ourselves, but at this stage we are ostriches, burying our heads hoping the dust will blow over and all will be restored!?

I can’t believe PRT haven’t made an announcement on Platform Support Forum?
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