Missing Dax data on IG Platform

Forums › ProRealTime English forum › ProOrder support › Missing Dax data on IG Platform

Viewing 15 posts - 1 through 15 (of 33 total)
1 2 3
  • 03/25/2018 at 9:07 AM #66298
    mcosta

    Hi,

     

    This mornig my ProOrder Platform is not showing the running system related to DAX; also DAX chart are unavailable from PRT.

    is anyone experiencing the same problem?

    03/25/2018 at 9:13 AM #66299
    Andyswede

    Hi and good morning! Same for me with US Crude and S&P 500, it have happened before at weekends and fixed until Monday, I hope it will be the case this time too 🙂

    Regards, Andreas

    03/25/2018 at 9:55 AM #66302
    GraHal

    Yeah me too … DAX not available!

    03/25/2018 at 10:41 AM #66313
    Juan Salas

    Missing the DAX 1€ in Spain too, and also in IG Switzerland.

    03/25/2018 at 10:47 AM #66315
    GraHal

    I’m sure I’m missing loads and loads of  Systems in the running / not running window also … maybe it’s all the DAX Systems.

    I say I’m sure / a bit vague as I had a big clearout yesterday and exported several hundred systems from my Platform to my PC! I feel better for it too! For the first time as long as I can recall I have zero listings of Systems under development in both Demo and Live!

    Just hope all the running / not running listings return by tomorrow!? Anybody ‘lost’ running systems this morning – see attached for the screen I am talking about.

    Cheers
    GraHal

    03/25/2018 at 10:55 AM #66317
    Nicolas

    Same for me. Problem also discussed in this French topic: Bug liste valeurs Indices & Commo PRT/IG V10.3 25.03.2018

    Trying to get infos.

     

    1 user thanked author for this post.
    avatar GraHal
    03/25/2018 at 11:22 AM #66324
    Inertia

    Same here too. The platform is free of any trading sys…no more equity curve… A little bit scary I would say…

    I’ll go for a glass of wine to chillax… 😉

     

    03/25/2018 at 11:48 AM #66325
    DonMasser

    Yes all my DAX templates are missing… A load of work gone, so hopeful that this is temporary!!

    03/25/2018 at 12:34 PM #66326
    verdi55

    Yes, all DAX charts have been set to S&P 500 in my account. I don’t save anything when I exit…

    Also, all running and stopped auto trading systems have disappeared; I suppose something needs to be re-started ?

    03/25/2018 at 2:12 PM #66331
    Vonasi

    You’d have to guess that it is weekend maintenance and hopefully everything will be back to normal before the markets open. Either that or something is broken and we have to hope that there is a backup!

    03/25/2018 at 3:07 PM #66336
    Eric

    maybe it has something with the change of time (daylight saving) i remember once before it was some problem?

    have anyone tried to contact helpdesk?

    https://twitter.com/IGClientHelp/status/977196640946843649

     

     

     

    03/25/2018 at 5:28 PM #66360
    DonMasser

    I’m staggered by how calmly everyone is taking this. I have been on with IG and they dont know where the DAX has gone, its not appearing in ProRealtime FINDER.

    Are there just not many people trading the DAX indices, no automated trading engines etc. I thought there was 7 day support from ProRealtime?

    1 user thanked author for this post.
    avatar GraHal
    03/25/2018 at 5:40 PM #66364
    Inertia

    Pressure is gradualy rising up as the end of this day is showing up and yet no information received nor any action plan offered … !?

    I do guess that a bunch of people may be currently working on this issue.

     

    03/25/2018 at 6:06 PM #66369
    mr blue

    All 1 Euro Contracts are missing so far.

     

    And to make it even worse, the running systems based on 1E contracts have been removed from the pro auto trading window!

     

    fcuk

    03/25/2018 at 6:07 PM #66370
    GraHal
    DonMasser wrote:

    I’m staggered by how calmly everyone is taking this

    We’re not calm, we are shi***ng ourselves, but at this stage we are ostriches, burying our heads hoping the dust will blow over and all will be restored!?

    I can’t believe PRT haven’t made an announcement on Platform Support Forum?

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 33 total)
1 2 3

Find exclusive trading pro-tools on ProRealCode Marketplace

Similar topics:
display of dax we data on dax weekly chart
trailing stop on ib – stop repositioning on dax
very concerned about ig’s data and/or prt execution of data
buy on certin dates, not on technical singal
end of day data on futures is not updating.
german bonds’ yields codes on prorealtime platform
prorealtime issues on ig
prorealtimev12 platform on arm windows 11
questions on market data
show financial data on chart

Create your free account now and post your request to benefit from the help of the community
Register or Login