Loss of data when switching to live

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08/20/2020 at 2:06 PM #142130 quote

KarlBenjamin
Participant

Average

Hi there, I have recently had to activate ProRealTime for my live account as the Demo trial period has ended. I have activated it for the live account but all of my data has gone including all of my custom indicators, backtesting and automatic trading codes. There is hours and hours of work gone into it that seems to have now disappeared.

I have tried to re activate the demo account ProRealTime but it wont let me reactivate it or start it through the dashboard. Is there anyway that I can find the saved “template” from the demo account and load that into my live account?

Many thanks

08/20/2020 at 2:18 PM #142132 quote

GraHal
Participant

Master

You need to re-enable Demo via the IG Platform under Settings … see attached.

K2.jpg

08/20/2020 at 2:24 PM #142135 quote

KarlBenjamin
Participant

Average

Thankyou but I have already tried that and i get an error code telling me that I need to activate ProRealTime on my live account, but I’ve already activated it.

Please see attached..

2020-08-20_LI-2.jpg

08/20/2020 at 3:14 PM #142140 quote

Vonasi
Moderator

Master

There was a workaround that we used when IG suddenly culled a load of demo acounts a while back. If you look in your browser history and open an old link you might be able to get in to your old demo acount that way. Then you can backup your strategies and indicators and export them one by one (yes annoyingly one by one!)

08/20/2020 at 3:50 PM #142144 quote

Nicolas
Keymaster

Master

You should instead use the “export my personal data” button which will export ALL CODES FILES in txt format as a zip file.

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export-personal-data-prorealtime.png

08/20/2020 at 4:36 PM #142154 quote

GraHal
Participant

Master

KarlBenjamin wrote:

I need to activate ProRealTime on my live account,

Have you added funds to your Live Account?

08/20/2020 at 4:39 PM #142155 quote

GraHal
Participant

Master

Nicolas wrote:

which will export ALL CODES FILES

But not Systems in the ProOrder Auto-Trading window.

Unless it has changed recently?

08/20/2020 at 6:07 PM #142159 quote

KarlBenjamin
Participant

Average

Thankyou all, I will try and see if the above theories work. I will get back to you once I have tested. Thanks again.

08/20/2020 at 7:07 PM #142165 quote

KarlBenjamin
Participant

Average

Unfortunately the above ideas have not worked, I still cannot activate or access my demo version of ProRealTime. In answer to GraHal, yes i do have funds in my live account, but only the minimum allowed by initial deposit. I will see if IG will allow me to reactivate my Demo PRT tomorrow to give their systems time to notice that i have activated PRT in my live account if not i will contact them to see if they can sort the issue as i believe it is on their end.

Thanks again for your help.

GraHal thanked this post

08/20/2020 at 8:51 PM #142171 quote

GraHal
Participant

Master

Yes it may take until midnight to throw the switch to allow you to activate Demo again.

I guess the minimum you have deposited is £250? If not, maybe it should be … in order to be able to activate Demo?

£250 is the minimum that can be transferred in when adding funds.

Let us know how you get on please.

08/21/2020 at 10:12 AM #142194 quote

robertogozzi
Moderator

Master

Yes, it’s 300 € in EU is the minimum deposit.

You have to pay 30 €/month, if not trading enough, to have the PRT platform available.

You have to pay € 14/month after 1 year if you don’t place at least one order. If your account has less than 14 €, that money will be refunded and the account closed (maybe disabled until you reenable it again with € 300).

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