Live operations with wrong size

• 06/03/2022 at 5:50 PM #194578
  TempusFugit

  Hi all,

  Recently several of my systems in live opened with much more size than they should, up to the double. I have +40 systems in live and the positionsize can change becatheuse of different parameters included past results, so I didn´t notice this oversize until it has happened multiple times in different systems.

  I stopped all my systems and I wrote a ticket. After several mails their summary answer: “Sorry, it was a bug, it won´t happen again” No explanations about what kind of error.

  I am telling this to pay attention in case it happen also to  you because I didn´t expected something like this and it took me a while to realize. Anyone else has experienced something similar?

   

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  PeterSt, GraHal

  

  TempusFugit

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  06/03/2022 at 6:32 PM #194579
  GraHal

  Thank you for letting us all know.

  Hope you didn’t lose money due to the bug? 🙁

  It be good if you made money due to the bug?? 🙂

  

  GraHal

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  06/03/2022 at 8:23 PM #194585
  TempusFugit

  Hi Grahal,

  Unfortunately I lost money overall with this bug.  I asked to be compensated for this extra-loss but with my past experience with PRT support I am not very confident about that

  Have you been compensated ever?

  

  TempusFugit

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  06/03/2022 at 9:01 PM #194586
  GraHal

  No I have never been compensated, but I recall one guy off here getting a goodwill payment not too long ago.

   

  

  GraHal

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  06/04/2022 at 12:24 AM #194596
  PeterSt

  But that was an error of the broker (all systems closed on Dec 31 or thereabouts). This merely looks like a PRT bug ?

  Also, this now looks like the bug of the past two or three weeks where Shorts could happen in Strategies only doing Longs (etc.).

  

  PeterSt

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  08/05/2022 at 9:35 AM #198538
  TempusFugit

  Hi,

  Just to tell that  I´ve been compensated for the money I lost with the bug I refered in this topic. It took some time and quite a lot mails but for my surprise the money finally arrived

  As usually I don´t speak very well from PRT support  I consider fair to tell also about the good things.

   

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