Live operations with wrong size

TempusFugit · 2022-06-03T16:50:31+00:00

Hi all, Recently several of my systems in live opened with much more size than they should, up to the double. I have +40 systems in live and the positionsize can change becatheuse of different parameters included past results, so I didn´t notice this oversize until it has happened multiple times in different systems. I stopped all my systems and I wrote a ticket. After several mails their summary answer: “Sorry, it was a bug, it won´t happen again” No explanations about what kind of error. I am telling this to pay attention in case it happen also to you because I didn´t expected something like this and it took me a while to realize. Anyone else has experienced something similar?

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06/03/2022 at 5:50 PM #194578 quote

TempusFugit
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Veteran

Hi all,

Recently several of my systems in live opened with much more size than they should, up to the double. I have +40 systems in live and the positionsize can change becatheuse of different parameters included past results, so I didn´t notice this oversize until it has happened multiple times in different systems.

I stopped all my systems and I wrote a ticket. After several mails their summary answer: “Sorry, it was a bug, it won´t happen again” No explanations about what kind of error.

I am telling this to pay attention in case it happen also to you because I didn´t expected something like this and it took me a while to realize. Anyone else has experienced something similar?

GraHal and PeterSt thanked this post

06/03/2022 at 6:32 PM #194579 quote

GraHal
Participant

Master

Thank you for letting us all know.

Hope you didn’t lose money due to the bug? 🙁

It be good if you made money due to the bug?? 🙂

06/03/2022 at 8:23 PM #194585 quote

TempusFugit
Participant

Veteran

Hi Grahal,

Unfortunately I lost money overall with this bug. I asked to be compensated for this extra-loss but with my past experience with PRT support I am not very confident about that

Have you been compensated ever?

06/03/2022 at 9:01 PM #194586 quote

GraHal
Participant

Master

No I have never been compensated, but I recall one guy off here getting a goodwill payment not too long ago.

06/04/2022 at 12:24 AM #194596 quote

PeterSt
Participant

Master

But that was an error of the broker (all systems closed on Dec 31 or thereabouts). This merely looks like a PRT bug ?

Also, this now looks like the bug of the past two or three weeks where Shorts could happen in Strategies only doing Longs (etc.).

08/05/2022 at 9:35 AM #198538 quote

TempusFugit
Participant

Veteran

Hi,

Just to tell that I´ve been compensated for the money I lost with the bug I refered in this topic. It took some time and quite a lot mails but for my surprise the money finally arrived

As usually I don´t speak very well from PRT support I consider fair to tell also about the good things.

GraHal and PeterSt thanked this post
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