Linux Mint Probacktest & Automatic trading broken

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  • 12/29/2019 at 12:12 AM #115551 quote
    dani00
    Participant
    New

    Hi

    Hope this is the right place to post this question

    Im running PRT on Linux Mint 19, via IcedTea. I am trying to use the Probacktest & Automatic trading environment as per user manual instruction (by clicking on the plus button on the right in the chart main view header). It opens up fine when I first click it but when I close the window, any subsequent attempt to re-open it fails: I keep clicking the plus icon to open the Probacktest & Automatic trading window but nothing happens. If I quit PRT and start again, then I can open the Probacktest & Automatic trading window again, but I am back to not being able to do anything with it, and if I close it I have to quit just so I can reopen it

    Thanks

    01/06/2020 at 10:59 AM #116012 quote
    Nicolas
    Keymaster
    Master

    Hi, sorry to know about that issue. What Prorealtime version are you using? For that specific issue, I would recommend to send a technical report directly to PRT by using the report tool in the Help section menu of the platform.

    01/08/2020 at 3:05 PM #116213 quote
    Elodie
    Moderator
    Average

    Hi,

    In order to allow us to analyze your platform, please send us a technical report following these instructions:

    • As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.
    • Please assure that the window concerned by this issue is open.
    • Click on “Technical support”
    • Choose the category
    • Select the concerned window in the drop-down menu.
    • Giving as much detail as possible, explain the issue you are having in the text box.
    • Click “Send report”

    This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

    Thanks in advance,

    Elodie from ProRealTime

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Linux Mint Probacktest & Automatic trading broken


Platform Support: Charts, Data & Broker Setup

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dani00 @dani00 Participant
Summary

This topic contains 2 replies,
has 3 voices, and was last updated by Elodie
6 years, 1 month ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 12/29/2019
Status: Active
Attachments: No files
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