Linux Mint Probacktest & Automatic trading broken

dani00 · Sat, 28 Dec 2019 23:12:17 +0000

Hi Hope this is the right place to post this question Im running PRT on Linux Mint 19, via IcedTea. I am trying to use the Probacktest & Automatic trading environment as per user manual instruction (by clicking on the plus button on the right in the chart main view header). It opens up fine when I first click it but when I close the window, any subsequent attempt to re-open it fails: I keep clicking the plus icon to open the Probacktest & Automatic trading window but nothing happens. If I quit PRT and start again, then I can open the Probacktest & Automatic trading window again, but I am back to not being able to do anything with it, and if I close it I have to quit just so I can reopen it Thanks

This topic has 2 replies, 3 voices, and was last updated 4 years ago by Elodie.

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12/29/2019 at 12:12 AM #115551

dani00

Hi

Hope this is the right place to post this question

Im running PRT on Linux Mint 19, via IcedTea. I am trying to use the Probacktest & Automatic trading environment as per user manual instruction (by clicking on the plus button on the right in the chart main view header). It opens up fine when I first click it but when I close the window, any subsequent attempt to re-open it fails: I keep clicking the plus icon to open the Probacktest & Automatic trading window but nothing happens. If I quit PRT and start again, then I can open the Probacktest & Automatic trading window again, but I am back to not being able to do anything with it, and if I close it I have to quit just so I can reopen it

Thanks

dani00
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01/06/2020 at 10:59 AM #116012

Nicolas

Hi, sorry to know about that issue. What Prorealtime version are you using? For that specific issue, I would recommend to send a technical report directly to PRT by using the report tool in the Help section menu of the platform.

Nicolas
Keymaster

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01/08/2020 at 3:05 PM #116213
Elodie
Hi,

In order to allow us to analyze your platform, please send us a technical report following these instructions:

As soon as you encounter the issue, go to the “Help” menu on the ProRealTime toolbar.

Please assure that the window concerned by this issue is open.

Click on “Technical support”

Choose the category

Select the concerned window in the drop-down menu.

Giving as much detail as possible, explain the issue you are having in the text box.

Click “Send report”

This will send us a report containing technical information concerning your platform, which will allow our technical team to run a diagnostic analysis of the issue you have come across.

Thanks in advance,

Elodie from ProRealTime
Elodie
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ProRealTime

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