incorrect data compare to other brokers

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  • 06/15/2020 at 7:58 PM #136031 quote
    Pjotterd
    Participant
    Average

    Hi,

    The data of last friday’s bar is not correct, when you compare this with other data of other brokers. Can you explain why this happens?

    For example check the data of Unites States Steel (ticker: X) on PRT and tradingview (or other brokers).

    If this happens a lot, I have to switch to another broker. But I rather won’t because I like PRT

    Hope you can help.

    Kind regards,

    Pieter

    06/16/2020 at 9:58 AM #136084 quote
    Nicolas
    Keymaster
    Master

    If you compare different instrument, it is obviously normal to get different quotes.

    When you say “PRT”, you don’t tell us which broker you are using, but the software..

    Are you comparing the real share with a CFD? Are you comparing CFD created by brokers between them? Do you include sunday bar, custom trading hours, dividend included in both charts for comparison?

    06/16/2020 at 1:51 PM #136127 quote
    Pjotterd
    Participant
    Average

    Hi,

    How come the data of PRT is sometimes different then IG and Tradingview?

    See example attached.

    Gr. Pieter

    Untitled.png Untitled.png
    06/16/2020 at 2:00 PM #136130 quote
    robertogozzi
    Moderator
    Master

    @Pjotterd

    Please Do not double post. Ask your question only once and only in one forum. All double posts will be deleted anyway so posting the same question multiple times will just be wasting your own time and will not get you an answer any quicker. Double posting just creates confusion in the forums.

    Thank you 🙂

    I appended you double post here.

    You have already been answered.

    06/16/2020 at 2:05 PM #136131 quote
    Nicolas
    Keymaster
    Master

    Please answer our question so we could help!

    06/16/2020 at 4:58 PM #136178 quote
    Pjotterd
    Participant
    Average

    Thanks for helping me out. I thought I had deleted the first post, So I’m sorry for posting twice.

    This are the answers to your questions:

    • I use IG as the broker
    • Yes, I have a CFD account
    • Are you comparing CFD created by brokers between them? I do not understand what you mean by this question.
    • No sunday bars
    • Yes, custom trading hours
    • dividend included in both charts for comparison? (I don;t know, how do I check this)
    08/13/2020 at 3:39 PM #141527 quote
    RafaelN
    Moderator
    Senior

    Hi,

    I would suggest you send a report from your platform concerning a data issue.
    To do so you may go in Help -> technical support -> Data.

    This will enlighten the situation.
    Have a good day

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incorrect data compare to other brokers


Platform Support: Charts, Data & Broker Setup

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Pjotterd @pjotterd Participant
Summary

This topic contains 6 replies,
has 4 voices, and was last updated by RafaelN
5 years, 6 months ago.

Topic Details
Forum: Platform Support: Charts, Data & Broker Setup
Language: English
Started: 06/15/2020
Status: Active
Attachments: 1 files
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