IG market closed my pro-real time account

Viewing 9 posts - 1 through 9 (of 9 total)
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  • 06/02/2022 at 4:04 AM #194484 quote
    jackjour
    Participant
    New

    Dear All,

    IG market suddenly closed my demo pro-real time account, can any one know how can I get back my setting, my coding in the pro-real time?

    Thanks a lot.

    06/02/2022 at 5:15 AM #194485 quote
    PeterSt
    Participant
    Master

    Hi Jack,

    This is standard procedure and IG tells me that this is what ProRealTime themselves want – disable the Demo account after “a while” (could be a month).
    Just call IG and they will re-enable it for you on the spot.

    Regards,
    Peter

    06/02/2022 at 9:11 AM #194492 quote
    robertogozzi
    Moderator
    Master

    If you need to access your code you may scroll back your browser’s history.

    When you find the latest occurrence of your access to the platform, click that complete url line and it should still open so you can save your data and export it to a zip file (from the help menu).

    I happened a couple of years ago and it worked.

    06/02/2022 at 12:30 PM #194502 quote
    GraHal
    Participant
    Master
    PeterSt wrote:

    could be a month

    It is every 2 months.  If you trade regular it doesn’t happen.

    Email IG and ask for Demo to be enabled again.

    You will need funds on your Real Account associated with the Demo Account that you want enabling again

    06/02/2022 at 12:32 PM #194503 quote
    jackjour
    Participant
    New

    I tried that, but it shows the page like this

    Sorry…

    Your session has expired. Please close this page and try to launch ProRealTime again from your broker’s website

     

    If the problem persists, contact us by email or phone with the following error message :

    Error code 504

    06/02/2022 at 12:41 PM #194504 quote
    GraHal
    Participant
    Master
    jackjour wrote:

    I tried that

    Tried what … email IG for Demo enable again and – at same time – your Real Live Account showed > £30 funds?

    06/02/2022 at 12:49 PM #194505 quote
    jackjour
    Participant
    New

    I already email IG market, hope they can release my account soon.

    06/02/2022 at 12:50 PM #194506 quote
    jackjour
    Participant
    New
    GraHal wrote:
    jackjour wrote:

    I tried that

    Tried what … email IG for Demo enable again and – at same time – your Real Live Account showed > £30 funds?

    I tried Mr. <span class=”bbp-author-name”>robertogozzi</span>‘s method, but it not work.

     

    My real live account is more than £30 funds but I didn’t active real account PRT before.

    06/02/2022 at 1:08 PM #194508 quote
    GraHal
    Participant
    Master

    Try my method …  email IG for enable Demo and state that you have a real Live funded Account.

    Let us know how you get on.

    ashehzi thanked this post
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IG market closed my pro-real time account


ProOrder: Automated Strategies & Backtesting

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jackjour @jackjour Participant
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This topic contains 8 replies,
has 4 voices, and was last updated by GraHal
3 years, 8 months ago.

Topic Details
Forum: ProOrder: Automated Strategies & Backtesting
Language: English
Started: 06/02/2022
Status: Active
Attachments: No files
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