IG market closed my pro-real time account

• 06/02/2022 at 4:04 AM #194484
  jackjour

  Dear All,

  IG market suddenly closed my demo pro-real time account, can any one know how can I get back my setting, my coding in the pro-real time?

  Thanks a lot.

  

  jackjour

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  06/02/2022 at 5:15 AM #194485
  PeterSt

  Hi Jack,

  This is standard procedure and IG tells me that this is what ProRealTime themselves want – disable the Demo account after “a while” (could be a month).
  Just call IG and they will re-enable it for you on the spot.

  Regards,
  Peter

  

  PeterSt

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  06/02/2022 at 9:11 AM #194492
  robertogozzi

  If you need to access your code you may scroll back your browser’s history.

  When you find the latest occurrence of your access to the platform, click that complete url line and it should still open so you can save your data and export it to a zip file (from the help menu).

  I happened a couple of years ago and it worked.

  

  robertogozzi

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  06/02/2022 at 12:30 PM #194502
  GraHal

  PeterSt wrote:

  could be a month

  It is every 2 months.  If you trade regular it doesn’t happen.

  Email IG and ask for Demo to be enabled again.

  You will need funds on your Real Account associated with the Demo Account that you want enabling again

  

  GraHal

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  06/02/2022 at 12:32 PM #194503
  jackjour

  I tried that, but it shows the page like this

  Sorry…

  Your session has expired. Please close this page and try to launch ProRealTime again from your broker’s website

   

  If the problem persists, contact us by email or phone with the following error message :

  Error code 504

  

  jackjour

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  06/02/2022 at 12:41 PM #194504
  GraHal

  jackjour wrote:

  I tried that

  Tried what … email IG for Demo enable again and – at same time – your Real Live Account showed > £30 funds?

  

  GraHal

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  06/02/2022 at 12:49 PM #194505
  jackjour

  I already email IG market, hope they can release my account soon.

  

  jackjour

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  06/02/2022 at 12:50 PM #194506
  jackjour

  GraHal wrote:

  jackjour wrote:

  I tried that

  Tried what … email IG for Demo enable again and – at same time – your Real Live Account showed > £30 funds?

  I tried Mr. <span class=”bbp-author-name”>robertogozzi</span>‘s method, but it not work.

   

  My real live account is more than £30 funds but I didn’t active real account PRT before.

  

  jackjour

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  06/02/2022 at 1:08 PM #194508
  GraHal

  Try my method …  email IG for enable Demo and state that you have a real Live funded Account.

  Let us know how you get on.

  1 user thanked author for this post.

  ashehzi

  

  GraHal

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